11 • Troubleshooting | Dexcom G7 User Guide 99
Can't hear alerts
Issue
You can't hear your alerts from your app.
Solution
Check the Safety Information Check Settings section of the Safety Information chapter
as well as the following:
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Phone is on: Verify that the app, Bluetooth, sound, and notifications are on, and
the volume is loud enough for you to hear it. App is on when it's open and/or
running in the background. Swiping up on the app in preview closes it.
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Phone settings:
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Fix any phone setting issues the app alerts you about
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These phone features stop your alerts and app from working:
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Apple features include: Screen Time and Low Power Mode
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Android features include: Focus Mode, App Pause, and Battery Saver
Mode
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For more information, go to Profile > G7 iPhone Safety or Profile > G7
Android Safety
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Phone operating system: Automatic updates of the app or your device operating
system can change settings or shut down the app. Update manually, and verify
correct device settings afterward. Before upgrading your smart device or its
operating system, check dexcom.com/compatibility.
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Alert settings: Make sure you use sounds that you can hear for each alert. For
more information, go to the Alerts chapter.
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Quiet Modes: Make sure you aren't using Vibrate. For more information, go to the
Alerts chapter.
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Second Alert Profile: Check Schedule to make sure you're using the alert profile
you expect. For more information, go to the Alerts chapter.
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Phone speaker: See your smart device product instructions to test the speaker.
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