11 • Troubleshooting | Dexcom G7 User Guide 97
Adhesive patch
Issue
The adhesive patch is peeling off your body.
Solution
Follow the insertion instructions carefully. Extra care may help you keep your sensor
on for the entire sensor session.
Site preparation
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Site: Sensor site should be flat, clean, and completely dry before you insert the
sensor. There should be some fat under the skin at the sensor site.
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Extra adhesive: Put on additional adhesive over the patch before applying the
overpatch. Let dry. For more recommendations, go to dexcom.com/faqs or in the
app go to Profile > Help > Find Answers
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Placement: The patch stays on best when it isn't where your skin folds when you
bend or near waistbands that could rub against it.
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Avoid hair: Apply the patch to areas without much hair. If needed, shave site with
electric clippers.
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Old adhesive: Remove any adhesive residue from previous sensors. Consider
using a body oil or adhesive remover for skin (such as Uni-solve, Detachol, or Tac
Away).
Patch care
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The longer you keep it dry and sweat-free in the first 12hours, the longer it may
stick to your skin
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When it gets wet, gently pat it dry as soon as you can
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If it peels off your skin, trim the peeled parts and put on medical tape