11 • Troubleshooting | Dexcom G7 User Guide 101
4.
Turn receiver off at Menu > Power Off. Then turn it back on by pressing the
Select button for 3-5 seconds.
Common alerts
Issue
Brief Sensor Issue alert: Sensor is temporarily unable to measure glucose.
App
No Alerts
Brief Sensor Issue
Don’t remove sensor.
Temporary issue.
Wait up to 3 hours.
Help
Receiver
Brief Sensor Issue
Wait up to 3 hours.
Don’t remove sensor.
Temporary issue.
Solution
Your sensor has a temporary issue. This issue often happens during the first day of a
sensor session, but it can happen anytime. It usually fixes itself within 3 hours.
Don't remove sensor. Use BG meter for treatment decisions.
Check your sensor. Tap Help in app for more information on troubleshooting.
If Brief Sensor Issue continues for more than 3 hours, contact technical support (in the
app, go to Profile > Contact).
Brief Sensor Issue may lead to Sensor Failed alert.
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