Check settings: Make sure your smart device volume is turned up, not muted, and
the speaker works. When you have headphones connected, alerts will only sound
through the headphones, not on your smart device speaker.
Your glucose alerts sound and display information by default even when your volume
is low or muted.
Quiet Mode (Vibrate): When this setting is enabled all your Dexcom G7 CGM System
alerts will vibrate. Your Urgent Low Glucose and technical alerts will still escalate to
sound if not acknowledged.
Bluetooth® wireless technology: Make sure your Bluetooth is on. If not, you won't get
readings or alerts.
Notifications:
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Make sure your smart device settings follow Dexcom’s recommended settings.
Certain phone settings such as Android's Digital Wellbeing and Apple’s Screen
Time may prevent notifications if enabled.
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Allow Dexcom G7 CGM System app notifications to show on your Lock screen.
This will ensure you receive Dexcom notifications and allow you to see
notifications without unlocking your phone.
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Android users must allow Location Permission, Do Not Disturb Access, and
Notifications to use the app.
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Apple users must allow Location Permission and Critical Alerts to use the app.
Battery: Keep the battery charged.
Compatibility: Before upgrading your smart device or its operating system, check
dexcom.com/compatibility. Automatic updates of the app or your device operating
system can change settings or shut down the app. Always update manually and verify
correct device settings afterward.
While connected to the internet, the app checks periodically and will display a
message if it’s not compatible (or no longer compatible) with your phone or your
phone’s operating system (OS). The message may include a timeframe for updates.
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