109
Appendix
DIGNOケータイ3
Warranty & After-Sales Service
Warranty
・The warranty period is 1 year from the date of newly
purchase.
・Repairs will be done based on terms of free repair service.
Terms of free repair service is referred to SoftBank
Website. (Japanese)
https://cdn.softbank.jp/mobile/set/common/pdf/legal/
spguide/common/warranty.pdf (Japanese)
・Warranty covers handset and AC Charger. Accessories such
as cables are not covered by terms of free repair service.
Cautions
Damages
SoftBank Corp. is not responsible for any damages for user
or third party resulting from lost opportunities to make
a call, etc. due to breakage, malfunction, or trouble of
product.
Accidents/Repair
Files and settings may be lost or altered due to accidents
or repairs. Keep a copy of important files, etc. SoftBank
Corp. is not liable for damages resulting from loss or
alteration of files (contacts/images/sound etc.) or settings
due to accident or repair.
Disassembly/Modification
Disassembly/modification of handset is prohibited under
the Radio Law. Note that handset cannot be accepted for
repairs if modified.
After-Sales Service
To request repairs, contact Customer Service or a nearby
SoftBank Shop. Have details of symptoms ready.
・During the warranty period, repairs are made under the
terms of free repair service.
・After the warranty period, if handset can be repaired,
repairs will be made at cost. The functional parts necessary
to repair the handset will be available for 6 years generally
after the manufacture is discontinued. Repair may not be
possible because of a shortage of repair parts even during
the warranty period.
Further inquiries
For more information on after-sales service, contact a
nearby SoftBank Shop or Customer Service.
Customer Service
Please feel free to contact one of the following numbers with
any questions or problems.
SoftBank Customer Support
Direct all inquiries to SoftBank, from charges to service
information, here.
・From a SoftBank handset, dial toll free at 157
・
From a landline/IP phone, dial toll free at
0800-919-0157
・Hours of service: 9 am to 8 pm (Chat/Call)
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