EDAN C3A User Manual

C3A, C6A, C6A HDVideoColposcope User Manual Troubleshooting
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Appendix 2 Troubleshooting
A2.1 No Access to Video Colposcope Software and Error
Reporting
Phenomenon
Possible Cause
Solution
Unsuccessful
connection to the
database.
Start too many tasks
when starting the
device or start the
software before the
database is running.
Restart the software.
Database service does
not start.
1. Open the database installation directory.
Eg. Open D:\Cx\Cx_Database\dataand
delete postmaster.pid.
2. Click Start > Control Panel >
Administrative Tools >Services and
enable postgresql-8.3.
A2.2 Access to Video Colposcope Software with Error Reporting
Phenomenon
Possible Cause
Solution
Video module
initialization fails.
The video driver breaks
down.
Restart the computer.
The video capture card is
faulty.
Check the video capture card.
The USB&DC cable (or
USB cable) is loose.
Fasten the cable.
The driver of the video
capture card has not been
installed.
1. Connect the camera to the computer
and switch on the camera.
2. C3A, C6A: Open the software
installation package and find the
usbdriver\USBCarddirectory. If the
32-bit operating system is used, open
the X32 folder, right-click
installUSBCard.bat and choose Run
as administrator. If the 64-bit

EDAN C3A Specifications

General

Brand	EDAN
Model	C3A
Category	Medical Equipment
Language	English