Troubleshooting
Troubleshooting
Find solutions to problems with the ELKO Smart system, devices and
configuration settings.
For your safety
DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
Safe electrical installation must be carried out only by qualified electrical
personnel. Qualified electrical personnel must prove profound knowledge in the
following areas:
• Connecting to installation networks
• Connecting several electrical devices
• Laying electrical cables
• Safety standards, local wiring rules, and regulations
Failure to follow these instructions will result in death or serious injury.
General system
Symptom Possible cause Solution
When adding a device, the device is
rejected or will not join.
The device may not be supported by the
system.
Only use devices listed in Supported
devices, page 10.
Can't add a user from another country to a
Home.
If the user is from another country, the
account details may be stored in a different
region. See, page 7 for more information.
Users can create another account using a
country code in the same region as the
Home they wish to join.
NOTE: Users cannot access their own
Homes with the new account and must
log in to the app with their original
account details in order to do so.
The device is not able to connect with the
Hub. After pressing 3 times, the device LED
blinks red/green for 30 s.
NOTE: This does not apply to sensors
or the SmartPlug.
Pairing mode has changed. Press the Reset button on the device 3
times then hold for 20 s, until the LED blinks
red. The device should reboot into the
correct mode.
The system cannot connect to the internet
via the Wi-Fi network router.
The router port settings may not be properly
set for system access to the internet.
Check that the following router ports are
open:
• MQTT: Port 8883
• UDP: Port 6667
• TCP: Port 6668
• HTTPS: Port 443
IMPORTANT: For cyber-security,
check that all unused ports are closed.
58 SUG_ELKO_Norway_04
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