Troubleshooting
Wi-Fi devices
Symptom Solution
The system cannot find a Wi-Fi device when commissioning. Check if your phone is connected to VPN by checking in the phone
settings. If this is the case, disconnect the VPN while
commissioning the Wi-Fi device.
NOTE: Some VPN connections are automatically reconnected
after a few minutes if disconnected (for security reasons), so
you may need to disconnect it several times, for example if you
commissioning multiple Wi-Fi devices.
Micromodule dimmer, Relay, Shutter
Symptom Solution
The setup/reset button cannot be operated due to inconvenient
working position.
Connect a mechanical push-button (spring-loaded switch) to the L
(Live wire) and 1 (switch) terminal. Push-button press can then be
used instead of the setup/reset button.
Sensors
Symptom Possible cause Solution
The sensor has stopped reporting status,
but is otherwise operating normally.
The device may be undergoing an over-the-
air (OTA) firmware update.
Wait for the firmware update to complete
and then check that the device is reporting
status.
NOTE: The firmware update runs in the
background.
Devices with motion sensors
Symptom Possible cause Solution
Load does not switch on automatically.
NOTE: This does not apply to the
battery-powered SmartSensor PIR
Wireless.
Detection brightness for the sensor is low. Increase the detection sensitivity in device
settings.
Load does not switch off automatically when
an Automation is triggered.
The Automation may include a delay Action
that is set too long.
Reduce the Action delay time.
Switches
Symptom Solution
Connected load does not switch on. • Check the power supply.
• Turn the device off and back on again.
• Check the load.
• In the case of an external push button, check the wiring.
• Re-couple devices.
Connected load is switched on permanently. Reduce the Detection Delay time in the app.
NOTE: This setting is only available in SmartMove Relay.
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