Troubleshooting
Connected sockets
Symptom Solution
There is an error when the communication with the metering chip
cannot be established. Hence, the output is switched OFF.
Replace the device.
Smart Radiator Thermostat
Symptom Possible cause Solution
Thermostat is not responding or app not
measuring the temperature.
Power outage or ELKO Hubgeneration
restarted.
Post power outage, ELKO Hub generation
needs up to 15 minutes to recover to
normal.
Thermostat displays offline in the app or the
center LED blinks.
1. Poor signal between the ELKO Hub
and Thermostat.
2. The batteries need replacing in the
Thermostat.
3. The Thermostat has been reset
through the human interaction at
physical device.
1. Rejoin the Thermostat in the app.
2. Replace the batteries and re-calibrate
Thermostat, refer to the replacing
batteries and calibrating the device.
3. Re-configure the device.
SmartTagE
Symptom Possible cause Solution
Currency or the cost related information is
not appearing correct.
User has not configured the tariff plan. Configure the tariff plan correctly by setting
the consumption and production target.
Smart ZB Thermostat 16 A
Symptom Possible cause Solution
The thermostat has gone offline. • The thermostat is not On.
• The thermostat is no longer in signal
range of the Hub.
• Turn the thermostat On and Off.
• Move the ELKO Smart Hub closer to
the thermostat.
Wi-Fi
®
Thermostat 16 A
Symptom Possible cause Solution
The thermostat has gone offline. The thermostat is not On. Turn the thermostat On and Off.
Using the ELKO Smart app FAQ & feedback page
Find information about the ELKO Smart app and working with ELKO Smart
devices.
The FAQ & feedback page provides a list of Frequently Asked Questions (FAQ)
and answers, information about using the app, device-specific help, and a way to
report issues with the app and the ELKO Smart system.
1. (See A) In the Home page, tap the Menu icon.
SUG_ELKO_Norway_04 61
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