Troubleshooting
Dimmers
Symptom Solution
Dimming up not possible. • Reduce/increase load.
• Allow the dimmer module to cool in case of overheating.
Switching on not possible. • Allow the dimmer module to cool in case of overheating.
• Reduce load.
• Change load.
• Check externally-connected push buttons and joined/paired
devices:
◦ In the case of an externally-connected push button, check
the wiring between the push button and the dimmer.
◦ In the case of joined/paired devices, remove the
assignments between the devices and re-join.
Brightness level reaches below the default value. • Reduce/increase load.
• Reduce maximum brightness.
Flickering at minimum brightness. Increase minimum brightness (if flickering still persists, install a
31LCDA load correction device).
Flickering • Change load.
• Set RL LED mode.
• Reset to default settings if you are using a micro module
dimmer.
Only slight dimming capability • Change dimming range.
• Set RL LED mode.
Shutter control
Symptom Solution
Connected shutters cannot be controlled. • Check the power supply.
• Remove power to the shutter control switch and then re-
connect power again.
• Check the load.
• In the case of an external push button, check the wiring.
• Re-couple devices.
Shutter is not driving to the desired position. Re-calibrate theshutter. See Calibrating Shutter, page 32
SmartSwitch push wireless
Symptom Possible cause Solution
The Wireless Switch displays offline in the
app.
The Wireless Switch battery may be low or
drained.
Replace the battery in the device — refer to
SmartSwitch Push Wireless Free Located
Wireless Switch 1-gang/ 2-gang user
manual for replacing the battery (See the
user manual link in Supported devices,
page 10 ).
The Wireless Switch battery is disconnected
from the network.
Press any push button on the Wireless
Switch.
NOTE: The first press does not trigger
Wireless Switch operation.
60 SUG_ELKO_Norway_04
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