308 Troubleshooting
The registration position of
each color may have shifted
while the printer was being
shipped or moved to a new
location.
Check the color registration and adjust
the alignment if necessary.
See
“Checking color registration” on page
284 for instructions.
The font selected in the application software won’t print
Cause What to do
You may use the printer fonts
substituted for specified
TrueType fonts.
In Windows, click the Print TrueType
fonts as bitmap button in the Extended
Settings dialog box.
In Macintosh, select the Use
PrinterFonts check box in the Basic
Settings dialog box.
The selected font is not
supported by your printer.
Make sure that you have installed the
correct font. See “Available Fonts” on
page 362 for more information.
Some or all of the printout is garbled or printed as asterisks
Cause What to do
The interface cable may not be
plugged in securely.
Make sure that both ends of the
interface cable are plugged in securely.
You may not be using the
correct interface cable.
If you are using the parallel interface,
make sure that the cable is a
double-shielded, twisted-pair interface
cable no more than six feet in length.
The emulation setting for the
port may not be correct.
Specify the emulation mode by using
the printer’s control panel menus. See
“Emulation Menu” on page 184.
If a status sheet does not print correctly, your printer may damaged.
Contact your dealer or a qualified service representative.
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