Contacting Customer Support 391
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For users in North America
If you purchased your printer in the United States or Canada,
EPSON provides technical assistance 24 hours a day through the
electronic support services and automated telephone services
listed in the following table:
To speak directly to a technical support representative, dial:
(888) 377-6611, 6
AM TO 8 PM, Pacific Time, Monday through
Friday and 7
AM to 4 PM, Pacific Time, Saturday and Sunday.
Before you call, make sure you have your Unit ID number ready.
You can purchase ink or toner cartridges, paper, manuals, and
accessories from EPSON at (800) 873-7766 or visit our web site at
http://www.epsonstore.com (U.S. sales only). In Canada, please
call (800) 873-7766 for dealer referral.
Service Access
World Wide Web From the Internet, you can reach EPSON
Support at http://support.epson.com. At this
site, you can download drivers and other files,
look at documentation such as product
brochures and user manuals, and access
troubleshooting information.
EPSON Internet FTP Site If you have Internet FTP capability, use your
Web browser (or other software for FTP
downloading) to log onto ftp.epson.com with
the user name anonymous and your e-mail
address as the password.
EPSON E-MAIL Technical
Support
To receive technical advice through e-mail, go
to http://support.epson.com and complete
the form under the troubleshooting tab, as
requested.
Automated Telephone
Services
A variety of automated help services are
available 24 hours a day, seven days a week.
To use these services, you must have a touch
tone telephone and call (800) 922-8911.
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