Problems Starting Scanning
Cannot Start Epson Scan 2
o Make sure the scanner is connected to your computer properly.
If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings.
o Make sure the USB cable is securely connected to the scanner and the computer.
o Use the USB cable that came with the scanner.
o If you are using the scanner with the Network Interface Unit, make sure the network cable is securely
connected.
o Make sure the scanner is turned on.
o Wait until the status light stops ashing indicating that the scanner is ready to scan.
o Connect the scanner directly to the computer’s USB port. e scanner may not work properly when connected
to the computer through one or more USB hubs.
o If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Pressing a Scanner Button Does Not Start the Correct Application
o Make sure the scanner is connected to your computer properly.
o Make sure Epson Scan 2 and other applications are installed correctly.
o Make sure Document Capture Pro (Windows) or Document Capture (Mac OS X) is installed correctly.
o Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document
Capture (Mac OS X).
o When using a wireless connection, you cannot run the job assigned to a scanner button by pressing it because
Document Capture Pro and Document Capture do not support scanning from the button over a wireless
connection.
To start scanning by pressing the button, launch Epson Scan 2 on your computer before scanning.
Related Information
& “Scanning Using a Scanner Button” on page 38
Paper Feeding Problems
Removing Jammed Originals from the Scanner
If an original has jammed in the ADF, follow these steps to remove it.
1. Remove all originals remaining in the input tray.
User's Guide
Solving Problems
71
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