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6. Check the following items:
• Check for obstacles between the Bluetooth audio device and the projector, and change their
positions to improve communication.
• Make sure the connected Bluetooth audio device is within the specified communication distance.
• Avoid using the projector near wireless networks, microwave ovens, 2.4 GHz cordless phones, or
other devices that use the 2.4 GHz frequency band. These devices can interfere with the signal
between the projector and the Bluetooth audio device.
Parent topic: Solving Image or Sound Problems
Solving Remote Control Operation Problems
If the projector does not respond to remote control commands, try the following steps until the problem is
solved.
Note: If you lose the remote control, you can order another one. Contact Epson for help.
1. Check that the remote control batteries are installed correctly and have power. If necessary, replace
the batteries.
2. Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release
the button to wake the remote control up.
3. If the pairing screen is displayed, perform pairing again by holding down the home button and
esc button on the remote control at the same time for about three seconds.
4. If the projector does not display the remote pairing screen, perform pairing again by displaying the
paring screen manually from the Remotes & Accessories menu using the arrow and enter keys on
a USB keyboard connecting to the projector's USB port.
5. If the image is projected from the projector, make sure you are operating the remote control within
the reception angle and range of the projector.
6. Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the
projector's remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
Parent topic: Solving Problems
Solving HDMI CEC Problems
If you cannot operate the connected devices from the projector, try the following steps until the problem
is solved.
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