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• Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if
necessary.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
Parent topic: Solving Scanning Problems
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the product is turned on.
• Make sure the scanning software is installed.
• Make sure the connection between the product and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the product is listed under Imaging Devices in the Device Manager.
• Check that the correct product is selected using the Epson Scan 2 Utility.
• Connect the product directly to the computer. The product may not work properly when connected
through a USB hub/switch.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on (ES-
C320W/RR-400W).
• Make sure another computer is not connected to the product using a USB cable. A USB connection
takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it. (ES-
C320W/RR-400W)
• If you are using a Mac computer, make sure you select the network that has priority on it. (ES-
C320W/RR-400W)
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Product Software
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