Epson GT-30000 User Manual

118
Solving Problems
Where To Get Help
EPSON Technical Support
EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table:
To speak to a technical support representative, dial (562) 276-4382 (U.S.) or
(905) 709-3839 (Canada), 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll
or long distance charges may apply.
Before you call, please have the following information ready:
■
Product name (EPSON GT-30000)
■
Product serial number (located on the back of scanner)
■
Proof of purchase (such as a store receipt) and date of purchase
■
Computer configuration
■
Description of the problem
You can purchase supplies and accessories from the EPSON Store at (800) 873-7766,
or visit www.epsonstore.com (U.S. sales only). In Canada, please
call (800) 873-7766 for dealer referral.
If you need help using another manufacturer’s software with an EPSON
product, see the documentation for that software for technical support
information.
Service Access
World Wide Web From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at product documentation, access
troubleshooting information, and receive technical advice
through e-mail.
Automated
Telephone Services
A variety of automated help services are available 24 hours a
day, seven days a week. To use these services, you must have
a touch tone telephone and call (800) 922-8911.

Epson GT-30000 Specifications

Power

voltage	AC 100V-120V, 220V-240V
frequency	50-60Hz
power consumption operating without ADF	65W
power consumption operating with ADF	90W
power consumption standby without optional unit	12W

Operating Environment

temperature operating	41ºF to 95ºF (5ºC to 35ºC)
humidity operating	10% to 80% (no condensation)
humidity storage	10% to 85% (no condensation)

Scanning Specifications

optical resolution	600 x 1200 dpi with Micro Step Drive™ technology
maximum resolution	9600 x 9600 dpi with interpolation
effective pixels	7020 x 10200 pixels (600 dpi)
color depth internal	36 bits per pixel
color depth external	24 bits per pixel (selectable)
grayscale depth internal/external	12 bits per pixel
grayscale depth external	8 bits per pixel
scanning speed at 1600 dpi, draft mode, color	0.79 msec/line (approx.)
scanning speed at 1600 dpi, draft mode, grayscale	0.39 msec/line (approx.)
scanning speed at 1600 dpi, draft mode, art	0.39 msec/line (approx.)

Weight and Dimensions

maximum read area	11.7" x 17.0" (297mm x 432mm)
width	25.9" (658mm)
depth	19.2" (488mm)
height	10.0" (254mm)
weight	66 lb (37.5 kg approx.)