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• You can adjust the delay time before the printer enters sleep mode in the Administrator menu.
Parent topic: Solving Printer Problems
Related references
Administrator Menu Settings
Solving Printing Problems
Check these sections if you have problems printing with your product.
Nothing Prints
Cannot Print Over a Network
Print Head Moves But Nothing Prints
Platen Height Error Is Displayed While Printing
Message Is Displayed After Cleaning the Encoder Strip (Carriage Scale)
Printing Is Slow or Stops Intermittently
Cannot Access the USB Memory Device
Red Light Shines Inside the Printer
Forgot the Network Password
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your printer is turned on .
• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try
connecting with the spare cable.
• Check the model and specifications of the interface cable to see if the cable is appropriate for your
computer and printer.
• If a USB memory device is connected to the printer, Garment Creator saves the print job to the USB
memory device first and then to the printer instead of sending the print job directly to the printer.
Therefore, printing does not start until the data has been saved to the USB memory device. Remove
the USB memory device before sending a print job to speed up the printing process.
• If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your printer directly to your computer instead of the hub.
• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the
computer and connect the printer directly to the computer's USB port.
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