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3. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.)
Parent topic: Solving Problems
Solving Printer Problems
Check these sections if you have problems operating your product.
Product Does Not Turn On or Turns Off Unexpectedly
LCD Screen Shuts Off
Media Does Not Cut Cleanly
Red Light Shines Inside the Printer
Product Stops Printing Unexpectedly
Forgot the Administrator Password
Software Installation Problems
Parent topic: Solving Problems
Product Does Not Turn On or Turns Off Unexpectedly
If the product does not turn on or turns off unexpectedly, try these solutions:
• Make sure the power cable is securely connected.
• Make sure the power outlet works by connecting the power cable for another electronic device.
• Turn off or adjust the Power Off Timer setting as necessary.
Parent topic: Solving Printer Problems
LCD Screen Shuts Off
If the LCD screen shuts off intermittently, the printer may be in sleep mode. Try these solutions:
• Press the touchscreen or any of the buttons on the control panel to exit sleep mode.
• You can adjust the delay time before the product enters sleep mode in the Basic Settings menu.
Parent topic: Solving Printer Problems
Related references
Basic Settings Menu
Media Does Not Cut Cleanly
If the built-in cutter does not cleanly cut your media, replace the cutter.
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