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• If colors are uneven near the leading edge of the print, add a larger margin. In the print driver, you can
also set Quality Options > Paper Edge Quality to Add Top Margin or Optimize Media Edge Print
Quality.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Ruled Line Alignment
Related tasks
Removing and Installing Ink Cartridges
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Creating Custom Paper Settings
Lines Are Misaligned
With bidirectional printing, the print head prints while moving left and right. If the print head is misaligned,
ruled lines may be misaligned as a result. If you see vertical lines in the (bidirectional) print output, align
the print head.
Parent topic: Solving Print Quality Problems
Related concepts
Ruled Line Alignment
Prints are Scuffed or Smeared
If your prints are scuffed or smeared, try these solutions:
• Make sure your paper meets the specifications for your product.
• Do not use paper with folds or creases and always use new media.
• If you are using cut sheet paper, check that changes in humidity and temperature have not made the
paper wavy or curled up on the edges. Flatten the paper before loading it or use new paper.
• If the surface of the paper is scuffed, select a wider Platen Gap setting. If results do not improve, set
Custom Paper Setting > Paper Eject Roller to Use.
Caution: The Paper Eject Roller setting may damage glossy paper.