Troubleshooting
102 FIP-500
Sharing Information With the Technical Support Group
Sharing Information With the Technical
Support Group
After contacting EXFO for support, you may need to share captures with
the technical support group for further investigation.
To accelerate the process, please have information such as the serial
number of your unit as well as the approximative date and time when the
captures were taken, close at hand.
Your unit will need access to a Wi-Fi connection to be able to share
captures. If you have not configured any Wi-Fi network yet, see Working
With a Wireless Network on page 62.
Note: To be able to send captures to the technical support group, you must read
and accept the privacy and security policies.
Note: The unit stores the detailed information of the 50 most recent captures.
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