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FARGO electronics HDP5000 single-side - User Manual

FARGO electronics HDP5000 single-side
401 pages
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HDP5000 High Definition Card
Printer/Encoder User Guide (Rev. 1.4)
HDP5000 single-side
HDP5000 dual-side
HDP5000 single-side (with single-side lamination)
HDP5000 dual-side (with single-side lamination)
HDP5000 single-side (with dual-side lamination)
HDP5000 dual-side (with dual-side lamination)
Part Number: L000950

Table of Contents

Questions and Answers

  • J
    Janet NicholsonSep 6, 2025
    How to resolve 'EEPROM Corrupt' error (PC Error Message Nos. 38, 39, 40, and 144) on FARGO electronics HDP5000 single-side Printer?
    • B
      brian12Sep 6, 2025
      If your FARGO electronics Printer displays 'EEPROM Corrupt', it means EEPROM restored with factory default values. If changes were made, then go into the setting values and reset these numbers.
  • B
    Brian HillAug 25, 2025
    What to do if my FARGO electronics Printer says 'Ribbon Out' (PC Error Message No. 91, 100 and 101)?
    • G
      Gwendolyn MorganAug 25, 2025
      If your FARGO electronics Printer displays a 'Ribbon Out' message, it means the print Ribbon has run out. To fix this, install a new Ribbon and press Resume to continue.
  • C
    Christopher ThompsonAug 25, 2025
    How to fix 'Card Feed Stop' error (PC Error Message No. 137) on FARGO electronics Printer?
    • L
      Louis FrancisAug 26, 2025
      The 'Card Feed Stop' error on your FARGO electronics Printer indicates that the front cover was opened, which stopped the card transfer, or the pause button was selected. To resolve this, press Resume or Cancel.
  • R
    Rebecca KimSep 15, 2025
    What does 'Lam Check Card' error (PC Error Message No. 213) mean on my FARGO electronics HDP5000 single-side Printer?
    • C
      Craig BurtonSep 15, 2025
      If your FARGO electronics Printer displays 'Lam Check Card', it means a jam occurred inside the Laminator. Open Lam cover and clear the obstruction.
  • R
    Richard Dixon DVMSep 23, 2025
    What does 'Lam Handler Startup Error' error (PC Error Message No. 66) mean on my FARGO electronics HDP5000 single-side Printer?
    • S
      Sandra WhiteSep 23, 2025
      If your FARGO electronics Printer displays 'Lam Handler Startup Error', it means a problem was detected during Printer start-up. Reset the Printer and try again. If this problem persists, call for technical assistance.
  • H
    hstricklandSep 12, 2025
    What does 'Ribbon Miscue' error (PC Error Message No. 97) mean on my FARGO electronics HDP5000 single-side Printer?
    • H
      Heather PerezSep 12, 2025
      If your FARGO electronics Printer displays 'Ribbon Miscue', it means the Ribbon is not able to find the next panel correctly. Check for jams/breaks. If jammed, clear the jam. If broken repair by taping the Ribbon back on to the take-up core.
  • C
    Curtis FoxSep 2, 2025
    What does 'Wrong Film' error (PC Error Message Nos. 162 and 163) mean on my FARGO electronics HDP5000 single-side Printer?
    • R
      Ronald RamosSep 2, 2025
      If your FARGO electronics Printer displays 'Wrong Film', it means the print film installed in the Printer does not match the film type selected in the Printer Driver, or a Self-test job cannot be printed with the print media installed. Replace film in Printer with type specified in the Driver.
  • B
    barbara38Sep 2, 2025
    How to resolve 'Calibrate Film' error (PC Error Message No. 159) on FARGO electronics HDP5000 single-side?
    • C
      Christopher WatkinsSep 3, 2025
      If your FARGO electronics Printer displays 'Calibrate Film', it means Film Sensors need to be calibrated. Select Cancel and then perform the Film calibration procedure.
  • J
    Janet RuizSep 22, 2025
    What does 'Waiting for Data' error (PC Error Message No. 147) mean on my FARGO electronics Printer?
    • J
      Jeffrey ThomasSep 22, 2025
      If your FARGO electronics Printer displays 'Waiting for Data', it means the Printer has stopped receiving data from the PC. Reset the Printer and try again. If this problem persists, call for technical assistance.
  • S
    samantha25Aug 28, 2025
    How to fix 'Check Film' error (PC Error Message No. 244) on FARGO electronics Printer?
    • N
      Nicole JohnsonAug 29, 2025
      If your FARGO electronics Printer displays a 'Check Film' error, it means the film is not able to move correctly. Check for jams or breaks. Check for obstruction. If the problem persists, call for technical assistance.

Summary

Section 1: Printer Overview

How to Use the Guide

Explains how to navigate and utilize the user guide's resources effectively.

Safety Messages

Presents critical safety warnings and precautions to ensure safe operation and prevent injury.

Process Flow and Sequences

Details the operational sequences and boot-up processes for the HDP5000 printer and lamination module.

Section 2: Specifications

Safety Messages

Provides crucial safety instructions and warnings related to printer specifications.

Printer Overview and Package

Introduces specifications, overviews printer models, and lists package contents.

Regulatory Compliances

Details regulatory compliances, agency listings, and FCC rules for the printer.

Technical Specifications

Lists detailed technical specifications including card dimensions, capacity, and colors.

Functional Specifications

Describes the printing technologies, dye-sublimation, and resin thermal transfer processes.

Printer Components

Details essential printer components like printhead, controls, ribbons, cards, and hoppers.

Overlaminates

Discusses the types and importance of overlaminate materials for card durability and security.

Section 3: Installation Procedures

Safety Messages

Emphasizes critical safety instructions before beginning the printer installation process.

Introduction and System Requirements

Introduces the installation guide and lists the necessary system requirements for the driver.

Unpacking and Printer Setup

Guides on inspecting, unpacking, selecting a location, and handling potential moisture issues.

Printer Loading Procedures

Details the procedures for loading consumables like ribbons, film, and cards into the printer.

Printer Driver Installation

Outlines the steps required to install the HDP5000 printer driver software on the computer.

Section 4: Accessory Procedures

Safety Messages

Presents critical safety warnings for handling and installing printer accessories.

Security Lock Slot

Explains how to use the security lock slot on the HDP5000 printer for physical security.

Flipper and Lamination Module Installation

Details procedures for installing and removing Flipper and Lamination modules, including cover removal.

Section 5: General Troubleshooting

Safety Messages

Presents critical safety instructions and warnings relevant to troubleshooting the printer.

LCD and Error Message Tables

Lists and explains printer error messages, providing causes and solutions in comprehensive tables.

Troubleshooting Specific Issues

Addresses common troubleshooting scenarios like communication, card feeding, encoding, and image issues.

Printer Self-Tests

Explains how to perform various self-tests to verify printer functions and image quality.

Section 6: Ethernet Option Section

Introduction

Introduces the Ethernet option, its features, and benefits for networked printing.

Ethernet Specifications and Functions

Lists system requirements and describes features like simultaneous printing and web page configuration.

Network Services Overview

Provides an overview of network services including Print Server, Web Pages, and Telnet Server.

Network Management and Telnet Configuration

Details SNMP interface and Telnet commands for printer configuration and administration.

Ethernet Web Page Procedures

Guides on accessing and using the printer's web pages for configuration and monitoring.

Section 7: Card Lamination Module

Safety Messages

Presents critical safety instructions related to the card lamination module.

Module Overview and Installation

Provides an overview of the lamination module, its materials, and installation steps.

Section 8: Printer Adjustments

Safety Messages

Provides critical safety warnings before performing printer adjustments.

Card Stock and Driver Settings

Discusses optimizing print process for card stocks and selecting appropriate printer driver settings.

Tape Adhesion Test

Explains how to perform a tape adhesion test to ensure proper film transfer.

Section 9: Toolbox

Accessing and Configuring the Toolbox

Guides on accessing the Toolbox and configuring printer features, event monitoring, and language.

Calibrating Printer Components

Details procedures for calibrating the lamination module, film, and ribbon for optimal performance.

Cleaning Procedures

Guides on initiating the cleaning routine and performing maintenance on printer components.

Advanced Settings

Allows adjustment of internal printer settings and restoration of factory defaults.

Section 10: Cleaning

Required Supplies and Safety

Lists necessary supplies for cleaning and presents critical safety instructions.

Cleaning Printer Rollers

Details how to clean the printer's rollers to maintain print quality and prevent jams.

Cleaning Printer Components

Outlines procedures for cleaning the interior, exterior, and printhead of the printer.

Replacing and Cleaning Encoder

Explains how to replace the cleaning roller and clean the magnetic encoder head.

Section 11: Fargo Workbench Printer Utility

Accessing Workbench and Diagnostics

Guides on using the Card tab and Diagnostic button within the Fargo Workbench utility.

Section 12: Fluorescent Panel Usage

Configuring Fluorescent Data

Explains how to configure fluorescent data using the Workbench utility and badge application software.

Section 13: Packing the Card Printer

Packing Procedure

Outlines the steps for properly packing the card printer for transport or storage.

Section 14: Firmware Updates

Performing Firmware Updates

Guides on downloading and installing firmware updates to enhance printer functionality.

Section 15: Fargo Technical Support

Contacting Support and Serial Number Information

Provides procedures for contacting support and interpreting serial numbers for printer identification.

Section 16: Reviewing Spare Parts Lists

Spare Parts Information

Provides information on accessing spare parts lists for the HDP5000 and HDP5000-LC models.

Section 17: Glossary of Terms

FARGO electronics HDP5000 single-side Specifications

General IconGeneral
Print TechnologyDye-sublimation / Resin Thermal Transfer
Print CapabilitiesSingle-sided printing
Print Resolution300 dpi
Input Hopper Capacity100 cards
InterfaceUSB 2.0, Ethernet
Memory32 MB RAM
Print Speed150 cards per hour (YMCKO)
Card Sizes AcceptedCR-80, CR-79 Adhesive Back
Card Thickness Accepted0.030 inches (30 mil) to 0.050 inches (50 mil)
Output Hopper Capacity100 cards
Power Requirements100-240 VAC, 50-60 Hz
Operating Humidity20-80% RH

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