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FARGO electronics HDP820 User Manual

FARGO electronics HDP820
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HDP 800 Series Card Printer/Encoders
Service Manual (Rev. 5.0)
• HDP820 (Dual-Sided Card Printer/Encoders)
• HDP820-LC (Dual-Sided Card Printer/Encoders)
• HDP825 (Dual-Sided Card Printer/Encoders)
• HDP825-LC (Dual-Sided Card Printer/Encoders)
Part Number: L000307

Table of Contents

Questions and Answers:

FARGO electronics HDP820 Specifications

General IconGeneral
Print Resolution300 dpi
Card Capacity Input Hopper100 cards
Card Capacity Output Hopper100 cards
ConnectivityUSB 2.0, Ethernet
Dimensions12.8 x 15.1 x 10.7 inches
Weight22 lbs
InterfaceUSB 2.0, Ethernet
Print TechnologyDye sublimation
Print MethodThermal transfer
Card Sizes AcceptedCR-80
Operating System SupportedWindows 7, 8, 10, Server 2008, 2012, 2016
Power Requirements100-240 VAC, 50/60 Hz

Summary

Reviewing the HDP800 Series Printers Overview table

How to use the manual

Safety Messages (review carefully)

Danger

Critical instructions for safety purposes related to potential death or serious injury.

Caution

Information about electrostatic sensitivity and potential equipment or media damage.

HDP 800 Series Card Printer/Encoders Overview

Reviewing the HDP 800 Series Block Diagram

Illustrates the printer's components with a block diagram and numbered parts.

Reviewing HDP 800 Series Card Printer - Sequence of Operations

Reviewing the HDP 800 Series Card Printer/Encoders - Boot up Sequence

Reviewing the Lamination Module Sequence of Operations

Reviewing Lamination Module Boot up Sequence

Section 1: Specifications

Functional Specifications

Explains the functional specifications and how the printer's technologies operate.

Section 2: General Troubleshooting

LCD/SmartGuard Messages

Lists and explains LCD and SmartGuard error/status messages and their causes/solutions.

Communications Errors

Provides procedures for resolving communication errors between the PC and the printer.

Card Feeding Errors

Addresses issues related to cards feeding improperly or not at all.

Encoding Errors

Covers errors related to magnetic, E-card, and smart card encoding.

Printing Process Errors

Details errors and solutions related to the printing process, such as ribbon alignment and jams.

Transfer Process Errors

Addresses errors occurring during the image transfer process, including film and temperature issues.

Diagnosing the Image Problems

Guides users on diagnosing and resolving image quality issues like pixel failures and surface debris.

Section 3: Card Lamination Module

Safety Messages (review carefully)

Crucial safety instructions for handling the lamination module components.

Opening the Card Lamination Module

Step-by-step guide on how to open the lamination module for access.

Loading the Overlaminate

Procedure for loading thermal transfer film or PolyGuard overlaminate material into the module.

Attaching the Card Lamination Module

Provides instructions for installing the field-upgradeable card lamination module onto a printer.

Adjusting the Card Lamination Module

Adjusting the Card Flattener

Details how to fine-tune the card flattener for optimal card flatness.

Adjusting the Card Guide Rail

Describes how to adjust the card guide rail for proper patch placement.

Adjusting the Internal Card Guide

Explains how to adjust the internal card guide for consistent card feeding.

Section 4: Printer Adjustments

Safety Messages (review carefully)

Crucial safety instructions for performing printer adjustments and maintenance.

Adjusting the Card Size

Guides on adjusting printer settings for different card sizes and thicknesses.

Adjusting the Card Input Guide

Instructions for adjusting the card input guide to ensure consistent card feeding.

Adjusting the Card Stacker Output Guide

Details how to adjust the card stacker output guide for proper card ejecting and stacking.

Adjusting the Internal Card Guide

Explains how to adjust the internal card guide for consistent card feeding.

Adjusting the Card Thickness Knob

Describes how to adjust the card thickness knob for proper card feeding.

Fine-Tuning the Card Separator Adjustment Assembly (D840995)

Fine-tuning procedure for the card separator adjustment assembly for specific card thicknesses.

Printing on Alternate Card stocks

Recommendations for optimizing print processes with various card stocks.

Selecting the Appropriate HDP Printer Driver settings

Installing Printer Driver Updates

Step-by-step guide for installing new printer driver versions.

Setting Up the Printer Driver

Using the Device Options tab

Explains the configuration options available in the Device Options tab of the printer driver.

Adjusting the Ribbon Type

Guides on selecting the correct ribbon type to match the loaded ribbon in the printer.

Adjusting the Film Type

Instructions for selecting the correct film type to match the loaded film in the printer.

Adjusting for the Color Matching

Allows selection of color matching options for optimal print job requirements.

Adjusting for the Resin Dither

Guides on selecting the appropriate dither method based on the image type for resin printing.

Using the Print Both Sides Option

Enables automatic printing on both the front and backside of a card.

Using the Split 1 Set of Ribbon Panels Option

Provides an economical method for dual-sided card printing by splitting ribbon panels.

Using the Print Back Side First Option

Allows printing the first page of a document on the backside of the card.

Using the Print on Back Side Only Option

Enables printing only on the backside of preprinted cards.

Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees Options

Allows changing printed image position relative to card magnetic stripe or smart chip location.

Using the Print in Single Card Mode Option

Forces printer memory to buffer or hold only one print job at a time.

Using the Link Card to Print Job Option

Links a specific card to a specific print job, critical for e-cards.

Using the Disable Printing Option

Disables printer printing capabilities while allowing card encoding.

Using the Image Color Tab

Adjusting the Image Position Controls

Controls the positioning of the printed image on the card using vertical and horizontal adjustments.

Using the Image Transfer Tab

Adjusting the Transfer Dwell Time and Temperature

Controls lamination dwell time and temperature for proper image transfer to the card.

Adjusting the Flattener Temperature

Sets the temperature for the printer's built-in card flattener to optimize card flatness.

Using the K Panel Resin Tab

Selecting the Full Card with the K Panel Resin Tab

Selects the full card option to print resin black for all black areas in the image.

Selecting the Defined Area(s) with the K Panel Resin Tab

Selects the defined area option to print resin black only in specified image areas.

Selecting the Undefined Area(s) with the K Panel Resin Tab

Selects undefined areas option to print resin black in spaces outside defined image areas.

Defining the Area to Activate the Card Grid

Activates the card grid to define up to five printable areas on the card.

Measuring the Total Card Area

Determines and defines the printable area of the card.

Measuring the Area to be Positioned on the Card

Measures and positions specific areas for printing on the card.

Selecting the Print YMC under the K and Print K Only Options

Selects how black areas are printed, either with YMC beneath or only with resin black.

Using the Magnetic Encoding Tab

Using the Encoding Mode Option

Specifies the magnetic encoding standard to use (ISO or JIS II).

Encoding the Mode/Coercivity/Magnetic Track Selection

Selects encoding mode, coercivity, and magnetic track options for encoding.

Reviewing the Magnetic Track Options

Customizes the ISO encoded data format for magnetic stripe tracks.

Reviewing the Enable MLE Support Checkbox

Enables support for Multi-Language Extension in Windows XP to process fragmented text.

Reviewing the Verification Options

Verifies that all magnetic data is correctly encoded on each card.

Reviewing the Shift Data Left

Shifts recorded magnetic data left on the card's stripe for better readability.

Reviewing the ISO Track Locations

Shows the track locations on the magnetic stripe according to ISO 7811-2 standard.

Sending the Track Information

Describes how to format and send magnetic track data strings from software to the printer driver.

Reviewing the Sample String

Provides sample strings for magnetic track data encoding.

Reviewing the ASCII Code and Character Table

Lists ASCII codes and their corresponding characters used in magnetic stripe data.

Using the Card Tab

Selecting the Card Size from CR-80, CR-90 or CR-100

Selects the appropriate standard or custom card size for printing.

Selecting the Custom Card Size

Allows entry of custom card dimensions for non-standard card sizes.

Selecting the Card Type

Selects the card type based on its composition for optimal print transfer.

Reviewing the Orientation

Selects the card orientation for printing (Portrait or Landscape).

Specifying the Copies

Specifies the number of copies to be printed for each card job.

Clicking on the About Button

Opens a dialog with copyright and version information about the printer driver software.

Using the Lamination Tab (only with Card Lamination Module)

Selecting the Lamination Position

Adjusts the horizontal position of the PolyGuard Overlaminate patch on the card.

Selecting the Lamination Side

Specifies whether to laminate the front, back, or both sides of the card.

Selecting the Lamination Type

Selects the type of lamination media (Film or PolyGuard) installed in the module.

Adjusting the Transfer Dwell Time and Transfer Temperature

Controls lamination dwell time and temperature for proper image transfer to the card.

Selecting the Sensors Button and Defaults Button

Accesses sensor calibration and returns lamination settings to default.

Section 5: Cleaning

Cleaning Inside the Printer

Step-by-step guide for cleaning the internal components of the printer.

Cleaning Outside the Printer

Instructions for cleaning the exterior casing of the printer.

Cleaning the Printhead

Procedure for cleaning the printhead to maintain consistent print quality.

Cleaning the Cleaning Rollers

Guides on cleaning rollers to prevent contamination and ensure high-quality output.

Cleaning the Card Feed Rollers

Instructions for cleaning card feed rollers to prevent jams and maintain print quality.

Cleaning the Platen Rollers

Procedures for cleaning the platen rollers for proper media transport during printing.

Section 6: Parts Replacement

Safety Messages (review carefully)

Crucial safety instructions before performing any parts replacement procedures.

Reviewing the Printer Components

Overview of the printer's main components and their locations.

Cover Removal Procedures

Step-by-step guide for safely removing printer covers to access internal components.

Control Panel Assembly Components

Details the components of the control panel assembly.

Printhead Assembly Components

Lists and describes the components within the printhead assembly.

Print Station Components replacement

Procedures for replacing components within the print station.

Transfer Station Components Replacements

Procedures for replacing components within the transfer station.

Base Module Components Replacements

Procedures for replacing components within the base module.

Card Input Hopper Components Replacements

Procedures for replacing components related to the card input hopper.

Section 7: Packing the HDP800 Series Card Printer

Section 8: Board Level Diagnostics

Board Errors

Covers common board errors and procedures to resolve them, like memory errors.

Sensor Testing

Procedures for testing sensor functionality and voltage readings.

Board Errors

Resolving the EE Memory Error

Troubleshooting steps for EE memory errors, including board or chip replacement.

Resolving the EE Checksum Error

Troubleshooting steps for EE checksum errors related to permanent circuit memory.

Resolving the DRAM Memory Error

Procedures for diagnosing and resolving DRAM memory errors related to the SIMM module.

Resolving the RAM Memory Error

Troubleshooting steps for RAM memory errors in the permanent circuit memory.

Resolving the FPGA Error

Addresses unexpected hardware errors related to the FPGA.

Sensor Testing

Reviewing the Sensor Location and Voltages

Provides tables detailing sensor locations, pins, boards, and voltage ranges.

Reviewing the Sensor Layout on Ribbon Sensor array

Illustrates the layout of sensors on the ribbon sensor array.

Reviewing the Sensor Location and Voltages for the Lamination Module

Details sensor locations and voltages specific to the lamination module.

Section 9: LCD On-Line Menu Navigation

Entering the LCD Menu and Selecting an Option

Guides users on accessing the LCD menu and navigating through its options.

Selecting from the HDP800 Series Menu Option Structure Tree

Presents the hierarchical structure of the HDP800 Series menu options for navigation.

Reviewing the Printer Setup

Details printer setup parameters, including alignment procedures and default settings.

Section 10: Firmware Updates

Firmware Updater Application Program

Introduces the software application used for updating printer firmware.

Downloading Firmware Updates

Step-by-step instructions for downloading firmware updates from the Fargo website.

Updating the Printer's Firmware

Guides on updating the main and LCD firmware of the printer.

Updating the Main Firmware

Updating the LCD Firmware

Instructions for updating the printer's LCD firmware.

Firmware Upgrades (as of 10/07/03)

Section 11: Fargo Technical Support

Contacting Fargo Technical Support

Provides methods and tips for contacting Fargo Technical Support for assistance.

Reading the Serial Numbers on a Fargo printer

Instructions on how to read serial numbers to determine printer manufacturing details.

Reading the Serial Numbers on a Fargo printer

Finding out when a Fargo Card Printer was manufactured

Explains how to determine the printer's manufacturing date from its serial number.

Reviewing Example No. 1: Serial Number 80453289

Example serial number analysis to determine printer build year and week.

Reviewing Example No. 2: Serial Number A1280224

Another example serial number analysis for determining printer build year and week.

Section 12: Reviewing Spare Parts Lists

Reviewing Spare Parts List for HDP 800 Series Card Printer

Lists spare parts for the HDP 800 Series Card Printer, including part numbers and descriptions.

Reviewing Spare Parts List for Card Lamination Module

Lists spare parts specifically for the Card Lamination Module.

Glossary of Terms

Appendix A: Engineering Drawings

Appendix B: Technical Updates

Appendix C: Miscellaneous

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