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HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
84
Resolving the Failed Smart Encode Error Message
Symptom: The card's smart chip was not encoded properly.
Step Procedure
1 Check to ensure that the cards are loaded with the smart chip facing up and
are being fed into the Printer first.
2 Verify that the card is entering the E-card Docking station properly.
a. Open the front access door.
b. Send an encoding print job from the computer.
c. Watch the card feed into the Printer and enter the E-card Docking Station.
d. If the card is not feeding into the E-card Docking Station properly, the
Flipper Offset may need to be adjusted. See Resolving the Cards being fed
improperly off the Flipper Table in Section 2, page 73.
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