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FARGO electronics DTC500 Series User Manual

FARGO electronics DTC500 Series
220 pages
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RESTRICTED USE ONLY FARGO Electronics, Inc.
DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
1
DTC500 Series Card Printer/Encoders
Troubleshooting Guide (Rev. 3.0)
P/N: L000315

Table of Contents

Other manuals for FARGO electronics DTC500 Series

Questions and Answers:

FARGO electronics DTC500 Series Specifications

General IconGeneral
Print Resolution300 dpi
Print TechnologyDye sublimation
Card Capacity100 cards (standard input hopper)
Card Thickness Accepted0.040"
InterfaceUSB 2.0
Operating System CompatibilityWindows 7, 8, 10, Server 2008, 2012
Card Sizes AcceptedCR-80 (3.375"L x 2.125"W / 85.6 mm L x 54 mm W)
Power Requirements100-240 VAC, 50/60 Hz

Summary

Safety Messages and Precautions

Danger Warnings

Critical instructions for safety purposes related to potential death or serious injury.

General Troubleshooting

Troubleshooting LCD Messages

Detailed table of LCD messages, their causes, and corresponding solutions.

Communications Errors

Resolving Communication Errors

Step-by-step procedures to diagnose and resolve communication issues between PC and printer.

Card Feeding Errors

Resolving Card Feeding Errors

Procedures to fix issues where two or more cards feed at once or no cards feed.

Encoding Errors

Replacing the Main Board

Detailed procedure for replacing the printer's main circuit board.

Printing Process Errors

Resolving Ribbon Alignment Errors

Steps to diagnose and fix ribbon alignment issues, including sensor testing.

Resolving Print Ribbon Errors

Troubleshooting for print ribbon out, jammed, or broken messages.

Headlift Error Resolution

Resolving Headlift Error Message

Steps to address issues with the printhead failing to raise or lower properly.

Printhead Component Issues

Resolving Printer Pausing Errors

Troubleshooting steps for printer pausing, potentially due to printhead fan issues.

Replacing Printhead Components

Procedure for replacing the printhead assembly (Part 850102) and related components.

Firmware Errors and Updates

Resolving Upgrade Failed Errors

Steps to troubleshoot and resolve firmware upgrade failures.

Updating Main and LCD Firmware

Instructions for updating the printer's main and LCD firmware.

Image Quality Diagnostics

Resolving Pixel Failure Problems

Steps to fix thin lines or scratches on cards by cleaning printhead and rollers.

Resolving Incorrect Image Darkness

Adjusting dye-sub intensity and image darkness settings for correct print density.

Resolving Ribbon Wrinkle Problems

Steps to fix ribbon wrinkles by checking drivers, adjusting intensity, and ribbon tension.

Card Lamination Module Operation

Attaching the Card Lamination Module

Instructions for connecting the optional card lamination module to compatible printers.

Printer Adjustments and Driver Options

Adjusting Ribbon Type and Color Matching

Configuring ribbon type and color matching settings in the printer driver.

Adjusting Resin Dither and Print Options

Settings for resin dither, printing sides, and image rotation.

Image Color and Panel Settings

Magnetic Encoding Configuration

Overlay and Print Area Settings

Card and Printer Settings

Lamination Process Control

Board Level Diagnostics

LCD Menu Navigation

Printer Setup and Calibration

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