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DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
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Resolving the Card surface debris problems
Symptom: Prints have spots (white or colored voids) and/or dust on them, as shown after
Step 4 in this procedure.
Step Procedure
1 Be sure the cards are clean and stored in a dust-free environment.
Caution: Cards with embedded contaminants in the surface should
not be used.
2 Clean the inside of the Printer.
a. Open the Top Cover and Printhead Arm.
b. Remove the print Ribbon from the Printer.
c. Use a can of compressed air to blow out all visible areas of the Printer
interior.
d. Use a cleaning pad from the Printer Cleaning Kit to wipe out all visible areas
inside the Printer.
e. Remove any debris that may be inside.
Caution: Be extremely careful not to let any alcohol drip inside the
Printer!
f. Re-install the printing supplies.
g. Close the Top Cover and Printhead Arm.
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