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DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
63
Resolving the Printhead Temp Error Message
Symptom: The Printhead Temperature Regulator is not functioning properly.
Step Procedure
1 Reboot the Printer.
• If the problem persists, remove the Printhead and ensure that the
Printhead Cables are seated properly. See the Replacing the Printhead
Components procedure on page 58.
• Remove the back cover (as needed) to verify the Printhead Cable
connection to the Main Print Board. See the Replacing the Main Board
procedure on page 29.
2 Replace the Printhead if (after checking the Printhead Cable connection at
both the Printhead and the Main Print Board) the error is still displayed on
startup.
See the Replacing the Printhead Components
procedure on page 58.
3
Confirm that the cooling fan above the Printhead is operating properly. (Note:
Upon power up, the fan should run momentarily and shut off.)
4 Replace the Main Print Board if problem still remains.
See the Replacing the Main Board
procedure on page 29.
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