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DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
27
Resolving the Card Hopper Empty Error Message
Symptom: The Hopper Empty error message is displayed on the LCD.
Step Procedure
1 Refill the hopper when convenient.
2 Be sure to load cards with the mag stripe toward the rear of the Printer.
3 Turn the Card Sensor off if it is determined that the Hopper’s Card Sensor
cannot see these types of cards. (Note: with the Sensor turned on, the
Printer can believe the Card Input Hopper is empty, and cards will not feed.)
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