FARGO electronics DTC500 Series User Manual

RESTRICTED USE ONLY FARGO Electronics, Inc.
DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
3
Table of Contents
DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0) _________ 1
Safety Messages (review carefully) _________________________________________ 8
General Troubleshooting__________________________________________________ 9
Reviewing the LCD display and LED light ___________________________________ 9
Troubleshooting the LCD Messages ______________________________________ 9
Communications Errors _________________________________________________ 16
Resolving the Communication Errors ____________________________________ 16
Card Feeding Errors ____________________________________________________ 21
Resolving the Card Feeding Errors ______________________________________ 21
Resolving the Card Jam on the Flipper Table ______________________________ 24
Resolving the Card Hopper Jam Error Message ____________________________ 26
Resolving the Card Hopper Empty Error Message __________________________ 27
Encoding Errors _______________________________________________________ 28
Resolving the No Magnetic Encoder Error Message_________________________ 28
Resolving the No ENC Response Error Message ___________________________ 28
Replacing the Main Board _______________________________________________ 29
Replacing the Main Board (D850426) ___________________________________ 30
Reviewing the DTC500 Board Cable Connections Reference _________________ 33
Replacing the Main Board (D850427) ___________________________________ 35
Replacing the Main Board (D850428) ___________________________________ 37
Replacing the Main Board (D850429) ___________________________________ 39
Resolving the Failed Magnetic Encode Error Message _______________________ 41
Resolving the No Prox Encoder Error Message ____________________________ 41
Resolving the No Smart Encoder Error Message ___________________________ 42
Resolving the Failed Smart Encode Error Message__________________________ 42
Removing the Card Jam in the Printer’s Magnetic Encoding Area______________ 43
Removing the Card Jam in the Printer’s Smart Card Encoding Area ____________ 44
Resolving the Printer not reading Encoded Magnetic Track Data_______________ 45
Resolving the Magnetic Stripe Data being printed on a Card problem ___________ 47
Printing Process Errors__________________________________________________ 48
Resolving the Ribbon Alignment Error Message ___________________________ 48
Replacing the Ribbon Sensor Array Assembly (840108) _____________________ 49
Resolving the Print Ribbon Error Message ________________________________ 50
Resolving the Print Ribbon Out Error Message_____________________________ 50
Resolving the Ribbon Jam / Broke Error Message __________________________ 50
Resolving the Wrong Print Ribbon Error Message __________________________ 51
Resolving the Unknown Ribbon Type Error Message _______________________ 52
Resolving the Headlift Error Message ____________________________________ 53
Replacing the Headlift Motor (A000124) _________________________________ 54
Replacing the Headlift Sensor (A000126) _________________________________ 55
Resolving the Printer pausing between panels error _________________________ 57
Replacing the Printhead Components ______________________________________ 58
Replacing the Printhead Assembly (850102)_______________________________ 58
Removing the Original Printhead Assembly _______________________________ 61

FARGO electronics DTC500 Series Specifications

General

Brand	FARGO electronics
Model	DTC500 Series
Category	Printer
Language	English