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DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
184
Resolving the Update Firmware Now
The system Firmware must be updated for one of these reasons:
• The previous Firmware update was unsuccessful.
• The program data is corrupt.
• The Printer model does not correspond with the installed Firmware model number.
• The revision number of the Firmware does not match on all system components.
See the Updating the Printer’s Firmware
procedure on page 209.
Sensor Testing
Step Procedure
1 Check the voltage to determine if a Sensor is working.
2 a. Test the voltage of each Sensor using ground (GRD = Chassis) to the correct
pin on each connector. See the Sensor Location and Voltages table on
the next page).
b. Block a slot Sensor with a card.
c. Cover a reflective Sensor with a card.
3 a. Troubleshoot the Ribbon Sensor by using the RibbonTraq marks on the
Ribbon and Film to cover the Ribbon and Film Sensors. (Note: The
numbers indicate the location on J16, as shown in the Sensor Location and
Voltages table on the next page).
b. Open the upper module to find the Ribbon Sensor orientation. (Note: The
numbers indicate the location on J16, as shown in the Sensor Location and
Voltages table on the next page.)
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