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DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
41
Resolving the Failed Magnetic Encode Error Message
Symptom: The Magnetic Stripe was not encoded properly.
Step Procedure
1 Check to ensure that the cards are loaded with the Magnetic Stripe facing
down and towards the back of the Printer.
2 Verify the Driver Settings.
a. Ensure that the Coercivity setting in the driver corresponds to the type of
cards that are being used.
• High Coercivity = 2750 Oersted
• Low Coercivity = 300 Oersted
(Note: See the Using the Magnetic Encoding tab
procedure on page 138.)
Resolving the No Prox Encoder Error Message
Symptom: The Printer is receiving encoding data, but the Printer is not configured with this
Encoder type.
Step Procedure
1 Ensure the LCD Setting correct.
a. Press Select on the LCD.
b. Select Setup Printer and Encoder Settings.
c. Change the Prox Setting from None to Installed.
2 Check the appropriate software user’s manual for specific encoding
instructions if the encoding data was sent in error.
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