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DTC500 Series Card Printer/Encoders Troubleshooting Guide (Rev. 3.0)
72
Resolving the Pixel failure problems (continued)
Step Procedure
5 Clean the Platen Rollers.
a. Leave the Printer power ON and open the Top Cover and Printhead Arm.
b. Remove the print Ribbon.
c. Locate the Print Platen Roller, as shown below.
d. Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Roller clean.
e. Locate the Transfer Platen Roller, as shown below.
f. Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Roller clean.
• Press the FORWARD and BACK buttons to move the Roller back and
forth while cleaning.
g. Replace the printing supplies.
h. Close the Print and Transfer Stations after the Rollers are clean and
completely dry.
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