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HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
68
Resolving the Card Feeding Errors (HDP825/825-LC)
Symptom: Two or more cards feed at the same time or the cards will not feed at all.
Step Procedure
1 Clean the Input Roller.
a. Open the Printer's top covers and remove all cards and print Ribbons from
the Printer.
b. Leave the Printer power ON and the top covers open throughout this
procedure. (Note: The card-cleaning cartridge can also remain within the
Printer during this cleaning process.)
c. Use a cleaning card from the Printer Cleaning Kit and remove its adhesive
backing paper.
d. Insert the cleaning card into the Exception Card Slot until the card stops.
• Verify that the longest non-adhesive end of the cleaning card enters the
Printer first and that the sticky side is facing DOWNWARD
e. Press the FORWARD button several times to feed the Cleaning Card all
the way through the Printer.
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