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FARGO electronics HDP5000 single-side - User Manual

FARGO electronics HDP5000 single-side
401 pages
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HDP5000 High Definition Card
Printer/Encoder User Guide (Rev. 1.4)
HDP5000 single-side
HDP5000 dual-side
HDP5000 single-side (with single-side lamination)
HDP5000 dual-side (with single-side lamination)
HDP5000 single-side (with dual-side lamination)
HDP5000 dual-side (with dual-side lamination)
Part Number: L000950

Table of Contents

Questions and Answers

  • R
    Richard HintonAug 30, 2025
    What to do if my FARGO electronics HDP5000 single-side shows 'No Film' error (PC Error Message No. 28)?
    • J
      jbautistaAug 30, 2025
      If your FARGO electronics Printer displays a 'No Film' error, it means Film is not installed in the Printer, or the Film RFID tag is bad. Install the Film and press Resume.
  • D
    Daniel BoydAug 31, 2025
    What to do if my FARGO electronics HDP5000 single-side Printer shows 'Calibrate Ribbon' error (PC Error Message Nos. 128 and 170)?
    • E
      Earl WolfAug 31, 2025
      If your FARGO electronics Printer displays 'Calibrate Ribbon', it means the print Ribbon Sensor is out of calibration. Select Cancel and then perform the Ribbon calibration procedure.
  • B
    Brandon TaylorAug 25, 2025
    Why is my FARGO electronics HDP5000 single-side displaying 'Card Jam' error (PC Error Message Nos. 82, 112, and 200)?
    • P
      Paul SmithAug 25, 2025
      If your FARGO electronics Printer displays a 'Card Jam' error, it means a card is stuck in the Print Station or card flipping area of the Printer. You should clear the jam to resolve this issue.
  • C
    Christie MillerSep 1, 2025
    How to resolve 'Film Break/Jam' error (PC Error Message No. 158) on FARGO electronics Printer?
    • N
      Nicholas CarterSep 1, 2025
      If your FARGO electronics Printer displays a 'Film Break/Jam' error, it means the film is not able to move correctly. Check for jams/breaks. Check for obstruction. If the problem persists, call for technical assistance.
  • P
    Patricia AdamsSep 1, 2025
    What does 'Wrong Ribbon' error (PC Error Message No. 93) mean on my FARGO electronics HDP5000 single-side?
    • N
      Nicholas MaciasSep 1, 2025
      If your FARGO electronics Printer displays 'Wrong Ribbon', it means the print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer Driver, or a Self-test job cannot be printed with the print media installed. Replace Ribbon in Printer with type specified in the Driver.
  • C
    Curtis FoxSep 2, 2025
    What does 'Wrong Film' error (PC Error Message Nos. 162 and 163) mean on my FARGO electronics HDP5000 single-side Printer?
    • R
      Ronald RamosSep 2, 2025
      If your FARGO electronics Printer displays 'Wrong Film', it means the print film installed in the Printer does not match the film type selected in the Printer Driver, or a Self-test job cannot be printed with the print media installed. Replace film in Printer with type specified in the Driver.
  • B
    barbara38Sep 2, 2025
    How to resolve 'Calibrate Film' error (PC Error Message No. 159) on FARGO electronics HDP5000 single-side?
    • C
      Christopher WatkinsSep 3, 2025
      If your FARGO electronics Printer displays 'Calibrate Film', it means Film Sensors need to be calibrated. Select Cancel and then perform the Film calibration procedure.
  • G
    Geoffrey BrownSep 3, 2025
    What does 'System Fault' error (PC Error Message No. 164) mean on my FARGO electronics Printer?
    • W
      William Roberts Jr.Sep 3, 2025
      If your FARGO electronics Printer displays 'System Fault', it means an unspecified system error is detected by the Printer Firmware. Reset the Printer and try again. If this problem persists, call for technical assistance.
  • S
    Scott HuangSep 4, 2025
    How do I fix a 'Flipper Jam' (PC Error Message Nos. 74 and 199) on my FARGO electronics HDP5000 single-side Printer?
    • L
      lsavageSep 4, 2025
      If your FARGO electronics Printer displays a 'Flipper Jam' error, it means a card is jammed in the card flipping area of the Printer. Open the Printer's Flipping Module Cover. Clear any cards in the Flipping Module by opening the Printers Cover and using the Forward and/or Back buttons located on the Printer’s Front Cover.
  • D
    donnaleeSep 4, 2025
    What to do if my FARGO electronics HDP5000 single-side displays 'Film Low' error (PC Error Message No. 156)?
    • R
      robertsmithSep 4, 2025
      If your FARGO electronics Printer displays a 'Film Low' message, it means the HDP film will soon run out. If printing a large number of cards, replace the Film now or monitor the Printer until the Film is gone and install a new Film.

Summary

Section 1: Printer Overview

How to Use the Guide

Explains how to navigate and utilize the user guide's resources effectively.

Safety Messages

Presents critical safety warnings and precautions to ensure safe operation and prevent injury.

Process Flow and Sequences

Details the operational sequences and boot-up processes for the HDP5000 printer and lamination module.

Section 2: Specifications

Safety Messages

Provides crucial safety instructions and warnings related to printer specifications.

Printer Overview and Package

Introduces specifications, overviews printer models, and lists package contents.

Regulatory Compliances

Details regulatory compliances, agency listings, and FCC rules for the printer.

Technical Specifications

Lists detailed technical specifications including card dimensions, capacity, and colors.

Functional Specifications

Describes the printing technologies, dye-sublimation, and resin thermal transfer processes.

Printer Components

Details essential printer components like printhead, controls, ribbons, cards, and hoppers.

Overlaminates

Discusses the types and importance of overlaminate materials for card durability and security.

Section 3: Installation Procedures

Safety Messages

Emphasizes critical safety instructions before beginning the printer installation process.

Introduction and System Requirements

Introduces the installation guide and lists the necessary system requirements for the driver.

Unpacking and Printer Setup

Guides on inspecting, unpacking, selecting a location, and handling potential moisture issues.

Printer Loading Procedures

Details the procedures for loading consumables like ribbons, film, and cards into the printer.

Printer Driver Installation

Outlines the steps required to install the HDP5000 printer driver software on the computer.

Section 4: Accessory Procedures

Safety Messages

Presents critical safety warnings for handling and installing printer accessories.

Security Lock Slot

Explains how to use the security lock slot on the HDP5000 printer for physical security.

Flipper and Lamination Module Installation

Details procedures for installing and removing Flipper and Lamination modules, including cover removal.

Section 5: General Troubleshooting

Safety Messages

Presents critical safety instructions and warnings relevant to troubleshooting the printer.

LCD and Error Message Tables

Lists and explains printer error messages, providing causes and solutions in comprehensive tables.

Troubleshooting Specific Issues

Addresses common troubleshooting scenarios like communication, card feeding, encoding, and image issues.

Printer Self-Tests

Explains how to perform various self-tests to verify printer functions and image quality.

Section 6: Ethernet Option Section

Introduction

Introduces the Ethernet option, its features, and benefits for networked printing.

Ethernet Specifications and Functions

Lists system requirements and describes features like simultaneous printing and web page configuration.

Network Services Overview

Provides an overview of network services including Print Server, Web Pages, and Telnet Server.

Network Management and Telnet Configuration

Details SNMP interface and Telnet commands for printer configuration and administration.

Ethernet Web Page Procedures

Guides on accessing and using the printer's web pages for configuration and monitoring.

Section 7: Card Lamination Module

Safety Messages

Presents critical safety instructions related to the card lamination module.

Module Overview and Installation

Provides an overview of the lamination module, its materials, and installation steps.

Section 8: Printer Adjustments

Safety Messages

Provides critical safety warnings before performing printer adjustments.

Card Stock and Driver Settings

Discusses optimizing print process for card stocks and selecting appropriate printer driver settings.

Tape Adhesion Test

Explains how to perform a tape adhesion test to ensure proper film transfer.

Section 9: Toolbox

Accessing and Configuring the Toolbox

Guides on accessing the Toolbox and configuring printer features, event monitoring, and language.

Calibrating Printer Components

Details procedures for calibrating the lamination module, film, and ribbon for optimal performance.

Cleaning Procedures

Guides on initiating the cleaning routine and performing maintenance on printer components.

Advanced Settings

Allows adjustment of internal printer settings and restoration of factory defaults.

Section 10: Cleaning

Required Supplies and Safety

Lists necessary supplies for cleaning and presents critical safety instructions.

Cleaning Printer Rollers

Details how to clean the printer's rollers to maintain print quality and prevent jams.

Cleaning Printer Components

Outlines procedures for cleaning the interior, exterior, and printhead of the printer.

Replacing and Cleaning Encoder

Explains how to replace the cleaning roller and clean the magnetic encoder head.

Section 11: Fargo Workbench Printer Utility

Accessing Workbench and Diagnostics

Guides on using the Card tab and Diagnostic button within the Fargo Workbench utility.

Section 12: Fluorescent Panel Usage

Configuring Fluorescent Data

Explains how to configure fluorescent data using the Workbench utility and badge application software.

Section 13: Packing the Card Printer

Packing Procedure

Outlines the steps for properly packing the card printer for transport or storage.

Section 14: Firmware Updates

Performing Firmware Updates

Guides on downloading and installing firmware updates to enhance printer functionality.

Section 15: Fargo Technical Support

Contacting Support and Serial Number Information

Provides procedures for contacting support and interpreting serial numbers for printer identification.

Section 16: Reviewing Spare Parts Lists

Spare Parts Information

Provides information on accessing spare parts lists for the HDP5000 and HDP5000-LC models.

Section 17: Glossary of Terms

FARGO electronics HDP5000 single-side Specifications

General IconGeneral
Print TechnologyDye-sublimation / Resin Thermal Transfer
Print CapabilitiesSingle-sided printing
Print Resolution300 dpi
Input Hopper Capacity100 cards
InterfaceUSB 2.0, Ethernet
Memory32 MB RAM
Print Speed150 cards per hour (YMCKO)
Card Sizes AcceptedCR-80, CR-79 Adhesive Back
Card Thickness Accepted0.030 inches (30 mil) to 0.050 inches (50 mil)
Output Hopper Capacity100 cards
Power Requirements100-240 VAC, 50-60 Hz
Operating Humidity20-80% RH

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