Ferno XT PRO - 10 Warranty; Warranty Terms and Conditions; Limitation of Liability; Warranty Claims

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© Ferno s.r.l. Rel.05042024
XT Series Extrication Devices
10  WARRANTY
10.1 Warranty terms and conditions
Ferno products are guaranteed to be free of manufacturing
defects for a period of 24 months, starting from the date
indicated on the Ferno s.r.l. shipping document. Ferno
guarantees a 12-month warranty period on spare parts and
reconditioned equipment unless otherwise stated. During the
warranty period, repair and/or replacement will be provided
free of charge for all defective parts due to well established
manufacturing causes, excluding labour costs or any travel,
transport and packaging.
The warranty does not cover consumables or parts subject
to wear and tear due to normal use of the product, all parts
typically subjected to sliding or rolling friction, parts
potentially exposed to oxidation or corrosion (copper or
metal alloy contacts, mechanical equipment).
On new devices, the external nish (gelcoat/resin, paint,
powder coating, decals, tapes, lettering, etc.) are guaranteed
for 90 days.
Repairs are performed by trained technical staff at the Ferno
s.r.l. site in Via Zallone 26- 40066 Pieve di Cento (BO), Italy
or at the Customer's premises if suitable arrangements with
Ferno s.r.l.'s Customer Service have been made.
Technical support at the Customer's premises must be
arranged beforehand and involves a refund of costs incurred
and documented on request.
For information on the costs of technical support, please
contact the relevant department of Ferno s.r.l..
Repairs are guaranteed for 6 months from the date of
repair. This warranty applies only when the product is used
according to the instructions in the user manual provided.
Misuse and negligence invalidate this warranty.
The warranty is valid from the day the product is shipped
from Ferno s.r.l., and the shipping costs are not covered by
this warranty. Ferno s.r.l. is not liable for damages incurred
during shipment or due to misuse of the product.
Ferno s.r.l. accepts no liability for products manufactured
by others.
The warranty is rendered null and void in the case of:
- failure to observe the operating instructions,
- misuse,
- inappropriate use or handling,
- intervention by unauthorised personnel
- damage during transport due to improper packaging in the
case of items returned by the user,
– failure to perform periodic maintenance and preventive
inspections
(see denitions in the Maintenance section),
- failure to use original spare parts.
In cases not covered by the warranty, Ferno will not cover
the transport costs for sending or returning the product.
10.2 Limitation of liability
If a product is found to be defective, Ferno s.r.l. will
repair, replace it, or refund the purchase price. Under no
circumstances can Ferno s.r.l. be held liable for more than
the selling price of the product.
The buyer accepts these conditions for all types of damage.
Ferno s.r.l. does not offer other warranties, either express or
implied, or any implied warranties of saleability or tness
for a particular purpose for its own products, or those
manufactured by others.
In case of infringement of the limited warranty, any legal
actions must be led within one year from the date on which the
infringement was, or should have been, discovered. Ferno s.r.l.
reserves the right to terminate the warranty of the products sold:
- if the labels or plates bearing the trade mark of the
Manufacturer and the code or serial number have been
deleted or removed.
- if the product has undergone modications, repairs and/or
processing not authorised by Ferno.
- if the product has been used in a way not complying with
the instructions provided and/or for purposes other than
those for which it was designed.
- further to the conditions indicated in section Warranty
Terms and Conditions.
Ferno s.r.l. is under no circumstances liable for direct or indirect
damage resulting from uses other than those prescribed by
the user manual and the intended use of the product.
10.3 Warranty claims
Contact Ferno's Customer Service immediately if you
receive a product that is suspected to be defective. An agent
will assist the customer through the complaints procedure.
Before returning a product to Ferno s.r.l., contact Ferno’s
Customer Service to request authorisation.
10.4 Complaints
Any complaints must be communicated to the reseller, or
to Ferno s.r.l.'s Customer Service, within 5 days of receipt
of the product or of discovery of the alleged defect. Claims
or disputes regarding a single product shall not release
the buyer from the obligation to collect and pay for other
products in the order, unless otherwise agreed with the
seller.
10.5 Return authorisation
No return will be accepted without the prior approval of
Ferno s.r.l.. Products returned for business reasons, or for
reasons not relating to nonconformity, will be accepted only
after verication of their condition by Ferno s.r.l.'s qualied
personnel.