If the problem cannot be rectified to your sat-
isfaction there:
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please discuss the problem with a manage-
ment representative from the authorized
Sprinter Dealer.
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if necessary, contact the distributor named
on the inside of the front cover.
Data stored in the vehicle
A wide range of electronic components in
your vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
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the vehicle's operating status
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events
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malfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
This includes, for example:
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operating conditions of system compo-
nents, e.g. fluid levels.
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the vehicle's status messages and those of
its individual components, e.g. number of
wheel revolutions/speed, deceleration in
movement, lateral acceleration, accelera-
tor pedal position.
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malfunctions and defects in important sys-
tem components, e.g. lights, brakes.
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the vehicle's reactions and operating sta-
tuses in special driving situations. e.g. air
bag deployment, intervention of stability
control systems.
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ambient conditions, e.g. outside tempera-
ture.
This data is exclusively technical in nature
and can be used to:
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assist in the detection and rectification of
malfunctions and defects
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analyze vehicle functions, e.g. after an acci-
dent
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optimize vehicle functions
The data cannot be used to trace the vehicle's
movements.
When you use one of the available services,
technical information may be read from the
event data memory and malfunction data
memory.
Services include, for example:
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repair services
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service processes
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warranty claims
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quality assurance
The information is read out by employees of
the service network (including manufactur-
ers) using special diagnostic testers. Further
information is available there if required.
After a malfunction has been rectified, the
information is deleted from the malfunction
memory or is continually overwritten.
When operating the vehicle, situations are
conceivable in which this technical data, in
connection with other information - if neces-
sary, under consultation with an authorized
expert - could be traced to a person.
Examples include:
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accident reports
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damage to the vehicle
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witness statements
Further additional functions which are con-
tractually agreed with the customer likewise
allow specific vehicle data to be obtained
from the vehicle. Such additional functions
include vehicle locating in an emergency, for
example.
Introduction
29
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