7 Appendix
7.1 Warranty – Fröling P4 Wood Pellet Boiler
LIMITED WARRANTY - FOR USE ONLY IN THE UNITED STATES
Tarm Biomass (“Importer”) warrants the steel boiler identified below and its steel doors, high temperature
insulation boards, burn chamber, day hopper, auger mechanism, ash bins, and turbulators against defects in
material and workmanship under normal use and service TO THE ORIGINAL PURCHASER AT THE
ORIGINAL INSTALLATION SITE in the United States under the following terms.
WARRANTY IS VOID if the boiler is operated with fuel other than premium wood pellets certified by the Pellet
Fuels Institute.
BOILER BODY -- LIMITED 20 YEAR WARRANTY: Subject to the below limitations, Tarm Biomass warrants
the steel boiler body (not including doors, burn chamber, or other components) against defects in materials or
workmanship causing breaks or leaks that significantly impair the boiler’s performance. During the first five
years of the warranty period Tarm Biomass will pay for all required labor at the usual and customary rate paid
by Tarm Biomass for similar labor performed in Lyme, NH, and provide or pay the cost of all materials for the
repair of the warranted unit. In years six through twenty Tarm Biomass will pay the below stated percentage
multiplied by the retail price of the warranted unit on the date of purchase to the original purchaser toward the
cost of repair of the warranted item or, if Tarm Biomass and the original purchaser agree, use the resultant
sum as a partial allowance toward Tarm Biomass’s replacement of the warranted item. The original purchaser
shall be responsible for all shipping and installation charges in connection with any replacement or repair.
A year for the purposes of this warranty is defined as either 365 calendar days or 3000 service hours,
whichever is less.
Warranty Year (beginning from date of purchase) Percentage Tarm Biomass will pay
1-5 100%
6 60%
7 50%
8 40%
9 30%
10-20 20%
Example 1: Repair costing $250.00 in year 7, Tarm Biomass will pay $125.00 (50% of this repair).
Example 2: Boiler (original retail $10,000.00) needs major repair in year 9. Tarm Biomass will pay $3,000
(30% of $10,000) toward replacement with similar warranted unit or up to 30% of the repair cost ($3,000
maximum).
OTHER COMPONENTS -- LIMITED THREE YEAR WARRANTY
Subject to the application of the following percentages to parts and/or labor, Tarm Biomass provides the
following limited warranty of each of its steel doors, high temperature insulation boards, burn chamber, day
hopper, auger mechanism, ash bins, and turbulators against defects in material and workmanship causing
breaks or leaks that significantly impair the boiler’s performance.
Warranty Year (beginning from date of purchase) Percentage Tarm Biomass will pay
1 100% of parts and labor
2 100% of parts ONLY
3 50% of parts ONLY
OTHER COMPONENTS – ONE YEAR WARRANTY
Motors, electronics, controls, and other electronic components have a one year warranty.
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