Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTi psFaultTroubleshoo ting
If a fault occurs, try to correct it as described. If you are unable to correct
the p roblem, proceed as follows:
► Ma ke a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Sw itch the Tablet PC off.
► Please contact th e Hotline/Service Desk.
You can contact Fujitsu Service and Support in the f ollowing ways:
• Toll free number: 1-800-Fujitsu ( 1-800 -838-5487)
• Website: "
http://sol
utions.us.fu jitsu.com/www/content/support/contact/index.php"
Please have the following information ready when you call:
• The model name and serial numbe r of the Tablet PC . The serial number
is located on a sticker on the underside of the Tablet PC.
• Notes of any messag
es that appear on the screen and information on a coustic signals.
• Any changes you have made to the hardwa re or software s ince
receiving the Tablet PC.
• Any changes you ha
ve made to the BIOS Setup settings since receiving the Tablet PC.
• Your system configuration an d all peripheral devices connected to your system.
• Your sales cont
ract.
Our Tablet PCs have been designed primarily with mobile applications in mind.
This means that considerable effort ha s been made to optimize components and
equipment in terms of weight, space and energy requirements. Depending on the
particular configuration you have purchased, it is possible that function ality may be
slightly reduced compared to a desktop PC if you are running processor-intensive
gaming software, e.g. games with in tensive 3D graphics. Updating your hardware with
drivers which have not been approved by Fujitsu may result in performance losses,
data losses or m alfunction of the equipment. A list of approved drivers and current
BIOS versions can be downloaded from: "
http://solutions.us .fujitsu.com"
Help if problems occur
Should you encounter a problem with your computer that you cannot resolve yourself:
► N ote the ID number of your device. The ID n umber is found on the type rating
plate on the back or underside of the casing.
► For further clarification of the problem, contact the Fujitsu Service Desk. When you do
this, please have ready the ID number and serial number of your system.
Recov
ering your Factory Image
Hard
disk:
Oper
atingsystem,recovering
Fact
oryImage
In the event you need to restore your original Factory Image refer to the
steps in the Appendix of this ma nual..
70 Fujitsu
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