CHAPTER6: Troubleshooting
102
Recovering your system
Understanding system recovery options
Most computer problems can be solved by following the
information in “Troubleshooting” on page 83 or at
gateway.com. Problem-solving may also involve re-installing
some or all of the computer’s software (also called recovering
or restoring your system). Gateway provides everything you
need to recover your system under most conditions. A backup
copy of your operating system may be provided on a CD or
DVD, as well as a backup copy (CD) of your factory-installed
drivers and applications.
We recommend that you make a backup of your
factory-installed software as soon as you get your new
Gateway system.
If you are still having problems even after you follow
troubleshooting steps, you can use Microsoft System Restore
to roll back your system to a previous condition when drivers
and programs worked correctly.
• “Recovering your system using Microsoft System
Restore” on page 105 describes how to return your
system to a previous working condition.
If you are still experiencing problems, you may need to reinstall
specific software, such as a device driver.
• “Recovering specific files and software” on page103
describes how to install specific, factory-installed
software and device drivers.
Finally, in order to recover your system you may need to
reinstall everything, including the operating system, so your
computer has its original factory settings.
• “Recovering your system from the hard drive” on
page 108 tells how to completely reinstall the original
factory software.
8512732.book Page 102 Thursday, September 27, 2007 11:33 AM
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