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Your fax communications program only sends and receives
faxes at 14,400 bps when you have a 56K modem
• Current fax technology only supports a maximum send
and receive rate of 14,400 bps.
The modem is not recognized by your computer
• Make sure that the line connected to the modem is
working and plugged into the appropriate port on your
computer. To make sure that the connections have been
made correctly, see your setup poster or “Connecting a
dial-up modem” on page 16.
• If the modem shares the telephone line with another
device, make sure that the telephone line is not in use
(for example, someone is on the telephone, or another
modem is in use).
• Use the modem cable that came with your computer.
Some telephone cables do not meet required cable
standards and may cause problems with the modem
connection.
• Shut down and restart your computer.
• Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click Start, then click Control Panel. The Control
Panel window opens. If your Control Panel is in
Category View, click Printers and Other Hardware.
3 Click/Double-click the Phone and Modem Options
icon, then click the Modems tab.
4 Click your modem, then click Properties. The Modem
Properties dialog box opens.
5 Click the Diagnostic tab, then click Query Modem.
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as port already
open or the modem has failed to respond, the modem
did not pass diagnostics.
8512732.book Page 97 Thursday, September 27, 2007 11:33 AM
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