PanaFlow™ LC User’s Manual 167
Warranty
Warranty
Each instrument manufactured by Panametrics flow meter from Baker Hughes, a BHGE company is
warranted to be free from defects in material and workmanship. Liability under this warranty is limited to
restoring the instrument to normal operation or replacing the instrument, at the sole discretion of
Panametrics & Panametrics Flow meter. Fuses and batteries are specifically excluded from any liability. This
warranty is effective from the date of delivery to the original purchaser. If Panametrics & Panametrics Flow
meter determines that the equipment was defective, the warranty period is:
• One year from delivery for electronic or mechanical failures
• One year from delivery for sensor shelf life
If Panametrics & Panametrics Flow meter determines that the equipment was damaged by misuse,
improper installation, the use of unauthorized replacement parts, or operating conditions outside the
guidelines specified by Panametrics & Panametrics Flow meter, the repairs are not covered under this
warranty.
The warranties set forth herein are exclusive and are in lieu of all other warranties whether
statutory, express or implied (including warranties or merchantability and fitness for a
particular purpose, and warranties arising from course of dealing or usage or trade).
Return Policy
If a Panametrics & Panametrics Flow meter instrument malfunctions within the warranty period, the
following procedure must be completed:
1. Notify Panametrics & Panametrics Flow meter, giving full details of the problem, and provide the model
number and serial number of the instrument. If the nature of the problem indicates the need for factory
service, Panametrics & Panametrics Flow meter will issue a RETURN AUTHORIZATION NUMBER (RAN),
and shipping instructions for the return of the instrument to a service center will be provided.
2. If Panametrics & Panametrics Flow meter instructs you to send your instrument to a service center, it
must be shipped prepaid to the authorized repair station indicated in the shipping instructions.
3. Upon receipt, Panametrics & Panametrics Flow meter will evaluate the instrument to determine the
cause of the malfunction.
Then, one of the following courses of action will then be taken:
• If the damage is covered under the terms of the warranty, the instrument will be repaired at no cost to
the owner and returned.
• If Panametrics & Panametrics Flow meter determines that the damage is not covered under the terms of
the warranty, or if the warranty has expired, an estimate for the cost of the repairs at standard rates will
be provided. Upon receipt of the owner’s approval to proceed, the instrument will be repaired and
returned.
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