Troubleshooting
88 SEER™ 1000 2067634-077 Revision B
“The protection key stored in the recorder does
not match the current administrator pass-
word.”
The recorder is currently protected by a
key generated from another administra-
tor password. Use an app controlled by
the correct administrator password or
ask your administrator to reset the re-
corder using the PC app.
The Apple iOS version of the application
does not allow the recorder to be reset.
NOTE
If the administrator changes his or
her password, recorders protected
by the previous administrator pass-
word are no longer accessible until
the data has been downloaded and
deleted.
NOTE
If the recorder has started auto-
matically or has been manually
started using the Event Button, a
protection key is automatically gen-
erated by the recorder. In this case,
wireless access is no longer possi-
ble until the data has been down-
loaded and deleted.
“Unable to establish a connection.”
Check if Bluetooth is enabled on the
SEER 1000 recorder and try again.
Check if Bluetooth is enabled on your Ap-
ple iOS device.
Ensure that your PC or Apple mobile de-
vice is not already connected to another
Bluetooth device.
On the PC application device, disable any
built-in Bluetooth module. Refer to the
section “How to Disable a Built-in Blue-
tooth Module” on page 70.
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