tip.genetec.com | AutoVu Hardware Guide for SharpX Mobile Installation
EN.410.018-XS(6) | Last updated: October 6, 2016 101
Technical support
Genetec
™
Technical Assistance Center (GTAC) is committed to providing its worldwide clientele
with the best technical support services available. As a Genetec
™
customer, you have access to the
Genetec
™
Technical Information Site, where you can find information and search for answers to your
product questions.
• Genetec
™
Technical Information Site: Find articles, manuals, and videos that answer your
questions or help you solve technical issues.
Before contacting GTAC or opening a support case, it is recommended to search the Technical
Information Site for potential fixes, workarounds, or known issues.
To access the Technical Information Site, log on to Genetec
™
Portal and click Technical
Information. Can't find what you're looking for? Contact documentation@genetec.com.
• Genetec
™
Technical Assistance Center (GTAC): Contacting GTAC is described in the Genetec
™
Lifecycle Management (GLM) documents: EN_GLM_ASSURANCE and EN_GLM_ADVANTAGE.
Additional resources
If you require additional resources other than the Genetec
™
Technical Assistance Center, the
following is available to you:
• Forum: The Forum is an easy-to-use message board that allows clients and Genetec
™
staff to
communicate with each other and discuss a variety of topics, ranging from technical questions to
technology tips. You can log in or sign up at https://gtapforum.genetec.com.
• Technical training: In a professional classroom environment or from the convenience of your
own office, our qualified trainers can guide you through system design, installation, operation,
and troubleshooting. Technical training services are offered for all products and for customers
with a varied level of technical experience, and can be customized to meet your specific needs
and objectives. For more information, go to http://www.genetec.com/support/training/training-
calendar.
Licensing
• For license activations or resets, please contact GTAC at https://gtap.genetec.com.
• For issues with license content or part numbers, or concerns about an order, please contact
Genetec
™
Customer Service at customerservice@genetec.com, or call 1-866-684-8006 (option #3).
• If you require a demo license or have questions regarding pricing, please contact Genetec
™
Sales
at sales@genetec.com, or call 1-866-684-8006 (option #2).
Hardware product issues and defects
Please contact GTAC at https://gtap.genetec.com to address any issue regarding Genetec
™
appliances or any hardware purchased through Genetec Inc.
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