Fault
Probable
Cause
Checks Corrective Action
Display is Unresponsive
Display is blank Internal fuse
blown
Check the mini fuse at the
bottom of the power supply
using an ohmmeter
Replace the fuse if it is
blown
Power supply
failure
Verify that the green LED on
the power supply is lit
Replace power supply
Faulty
OrPAY1000
Does the unit shut down
immediately after being
turned on?
Replace
OrPAY1000
Display Assets Missing / Incorrect
Graphical assets are not
displayed or wrong
assets are displayed
Device needs
to be refreshed
Reset the
OrPAY1000
device
Wrong Display
Asset file has
been loaded
Reload the Display Asset
file in Admin Settings (see
Software Upload
)
Table 7-2 - Display Issues
7.4. Payment Terminal Issues
The following table describes the troubleshooting procedure and appropriate corrective actions for issues
with the payment terminal (see Table 7-3):
74 OrPAY1000 Installation and Setup Manual
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