Fault Probable Cause Checks Corrective Action
OrPAY1000
display
does not respond
correctly to keys
Bad key Replace key and test
again
Faulty connection Open the
OrPAY1000
door and check
the flat wire which connects key
reader to the
OrPAY1000
terminal
Make secure
electrical connection
if a faulty one exists
OrPAY1000
is
busy performing
another task
1. Press Cancel
2. Use the key
while the idle
message is
displayed
Faulty
OrPAY1000
Replace
OrPAY1000
7.5. Keypad Issues
The following table describes the troubleshooting procedure and appropriate corrective actions for issues
with the keypad (see Keypad Issues):
Fault
Probable
Cause
Checks Corrective Action
OrPAY1000 Does Not Respond to Keypad Entries
Pressing the keypad buttons does not
generate any sound and does not affect
the display
Dirty keypad Clean the keypad
Damaged
keypad
Check the keypad
surface for any
damage
Replace keypad if any
damage is found
OrPAY1000
is
busy
performing
another task
Verify that the
display presents
the idle message
1. Press Cancel
2. Use the keypad
while the idle
message is
displayed
Faulty
OrPAY1000
Replace
OrPAY1000
OrPAY1000 Responds Incorrectly to Keypad Entries
Pressing the keypad does not generate
the affected result- wrong character or
wrong language is shown
Device needs to
be refreshed
Reset the
OrPAY1000
device
Wrong
Keyboard file
has been
loaded
Reload the Keyboard file
in Admin Settings (see
Software Upload
)
Table 7-4 - Keypad Issues
76 OrPAY1000 Installation and Setup Manual
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