HALE RSD - Appendix E. Manufacturers Information; Manufacturers Information; Warranty; Returned Goods Procedure

E-1
APPENDIX E.
MANUFACTURER'S INFORMATION
This section provides a list that includes the name, address, and telephone number of the manufac-
turer’s points of contact. Each provides the name address and telephone number of the manufac-
turer's representative and/or service organization that can provide replacements and is most con-
venient to the project sight.
Additionally, included herein are warranty and returns information.
E.1. Manufacturer's Information
Division
Address
Telephone
Hale Products Mailing:
607 NW 27th Ave, Ocala, FL 34475
Webmail:
https://www.haleproducts.com/customer-support/
Tel: (800) 533.3569
FAX: (800) 520.3473
Godiva LTD
(A Unit of IDEX Corp.)
Mailing:
Charles Street, Warwick, England, CV34 5LR
Email:
godiva@idexcorp.com
Tel: +44 (0) 1926 623600
FAX: +44 (0) 1926 623666
E.2. Warranty
For all warranty information visit the Hale Products website (haleproducts.com) then search
Warranty. Click on the Documents tab and then click on the Hale Warranty Statement link.
E.3. Returned Goods Procedure
lf you identify a component or assembly that is worn, defective, supplied in incorrect quantity or to an
incorrect specification, please complete the online Returns Form (www.haleproducts.com, at the top
of the landing page hover over Customer Support and select Product Returns) or call our Customer
Service Team on 800–533–3569. Please ensure, prior to calling us that you are in a position to pro-
vide us with the following information:
1. The reason that you wish to return the component or assembly.
2. The priority with which you require the problem to be resolved.
3. The product area:
(Vehicle Pumps, Portable Pumps, Trailer Pumps, PPV Fans, Rescue Tools, Foam Systems)
4. (a) For complete assemblies: Product serial number and/or Hale invoice number.
(b) For spares: Hale reference number (“C O” Number), Hale invoice number, and/or your
own order number.
5. Hale part number.
6. Quantity of assemblies/components to be returned.
Thank you in advance for helping us to improve the speed of our response to you!