10 Troubleshooting
Initial troubleshooting
SMGB0136 rev.0 - 07/2021
214
10.1.1.3  Abnormal operation of the devices
Phenomenon Cause Check item
Action  
(Turn OFF the main switch)
No defrost operation 
mode is available 
during the heating 
process or the defrost 
operation continues
Failure of 
thermistor 
for outdoor 
evaporating 
temperature during 
heating
Failure of thermistor
Replace or correctly connect when it is abnormal
Disconnected wire of 
thermistor
Failure of 4-way 
valve
Disconnected 4-way 
valve coil
Measure the resistance of coil
Replace the 4-way valve
Incorrect activation of 
4-way valve
Enforced power supply
Disconnected control wires between indoor 
unit and outdoor unit
Check the connectors Correctly connect the wiring
Failure of the PCB 
of the indoor unit
Disconnected wiring 
to PCB
Check the connectors Correctly connect the wiring
Failure of PCB
Check PCB by means of the 
self-check mode
Replace PCB when the 
check mode is not available
Failure of the PCB 
of the indoor unit
Disconnected wiring 
to PCB
Check the connectors Correctly connect the wiring
Failure of the PCB
Check PCB by means of the 
self-check mode
Replace if PCB fails
Insufcientcooling
process 
Indoor cool load is higher than the cooling 
capacity
Calculate the cool load Use a bigger unit
Excessively low 
suction pressure
Gas leakage or 
shortage of refrigerant
Measure superheat
Correctly charge the 
refrigerant after repairing the 
gas leakage
Excessively small 
diameter tube or long 
piping
Measureandchecktheeld-
supplied pipes
Use the correct pipes
Incorrect activation of 
the check valve of the 
outdoor unit
Check whether or not the 
temperature difference before/
after the check valve
Replace the check valve of 
the outdoor unit
Failure or malfunction 
of the expansion valve
Check for clogging Remove the clogging
Check the connection cord 
and the connector
Replace the connector
Is there an operation sound 
from the coil?
Replace the coil
Is the thermistor on the 
compressor normal?
Replace the thermistor
Is the thermistor installed 
correctly on compressor?
Correctly install the 
thermistor
Clogged strainer in the 
indoor unit; clogging 
at the low pressure 
piping
Check the temperature 
difference at the inlet and the 
outlet of the strainer
Replace the strainer in the 
indoor unit
Clogging at the low 
pressure piping
Check the temperature 
difference
Remove the clogging