Troubleshooting
87
• Ensure that the objects to be illuminated
are within the camera’s IR range.
• If the IR-cut filter does not switch to Night
mode, the photosensitive chip at the front
of the camera may be malfunctioning.
Cannot upgrade firmware through the
network
• If you cannot upgrade firmware over the
network, try using port 3800.
Cannot install/log in to web client.
• Ensure that your browser’s security
settings allow ActiveX controls.
• Ensure that DirectX 8.1 or higher is
installed on your PC.
• Ensure that you have a valid network setup
and that you are using the correct login
user name and password.
Water leaking into camera housing.
• Ensure that the front glass cap and rear
waterproof cap are tightly secured.
Loosening or removing the front and rear
caps will allow water to enter the housing.
Power supply is unstable.
• The operating temperature range for the
supplied power adapter is approximately
32°F to 104°F (0°C to 40°C). Replace with
an industry-level power adapter if
operating the camera in temperatures
below 32°F (0°C).
• Use of a UPS power supply is strongly
recommended.
No alarms
After you enabled the events on the IPC web
client, you must click Refresh on the NVR
client.
The accuracy of people counting is
low.
• Install the camera according to the
recommended height.
• For average height of 1.7m, the
recommended height is 2.3m-2.5m;
• For average height of 1.8m，the
recommended height is 2.4m-2.6m;
• For average height of 1.9m，the
recommended height is 2.5m-2.7m.
• The algorithm is based on the height and
shoulder width of adults, so the accuracy is
low when the camera detects children.
To Next Page
Loading...
Need help?
General
