HP Compaq dc7100 DT User Manual

Service Reference Guide, dc7100 361288-003 D–17
Solving Printer Problems
Solving Printer Problems
Problem Cause Solution
Printer will not print. Printer is not turned on
and online.
Turn the printer on and make sure it
is online.
The correct printer
driver for the
application are not
installed.
1. Install the correct printer driver
for the application.
2. Try printing using the
MS-DOS
command:
DIR C:\ > [printer port]
where [printer port] is the
address of the printer being
used. If the printer works, reload
the printer driver.
If you are on a network,
you may not have made
the connection to
the
printer.
Make the proper network
connections to the printer.
Printer may have failed. Run printer self-test.
Printer will not turn on. The cables may not be
connected properly.
Reconnect all cables.
Printer prints garbled
information.
The correct printer
driver is not installed.
Install the correct printer driver for
the application.
The cables may not be
connected properly.
Reconnect all cables.
Printer memory may be
overloaded.
Reset the printer by turning it off for
one minute, then turn it back on.
Printer is offline. The printer may be out
of paper.
1. Check the paper tray and refill it
if it
is empty.
2. Select online.

HP Compaq dc7100 DT Specifications

General

Processor Speed	Up to 3.8 GHz
Chipset	Intel 915G
Memory	Up to 4 GB DDR2 SDRAM
Operating System	Windows XP Professional
Form Factor	Desktop
Processor	Intel Pentium 4
Storage	40 GB to 160 GB SATA
Graphics	ATI Radeon X300 SE
Optical Drive	DVD-ROM
Audio	Integrated audio
Network	Integrated Gigabit Ethernet
Expansion Slots	1 PCI Express x16
Ports	1 Parallel, 1 Serial, 2 PS/2, 1 VGA