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Table 7-19 Issues, possible causes, and xes (continued)

Items Procedures

Power-related issue

1. Verify functionality of AC adapter alone. If it does not work, test with a veried working

adapter.

2. Verify battery alone. Verify that battery is not depleted. Test battery using HP PC

Hardware Diagnostics (UEFI) tool.

3. Verify connection of power button and cable.

OS custom settings

1. Advise users to reset power options and close all applications that are not in use,

including applications in the background.

2. Test with a conrmed working operating system to isolate custom settings by users or

any conicting applications that cause shutdown.

The following steps are for authorized providers or technicians.

Thermal-related issue

1. Verify thermal condition:

a. Test fan using HP PC Hardware Diagnostics (UEFI) tool (6. HP Hardware

Diagnostics and Tools on page 73)

b. Check fan and connection. Reseat fan cable.

c. Be sure that no obstructions or dust are in heat sink fan, n, or vent.

d. Test with a veried working fan.

e. Remove old thermal compound and pads and replace with new compound and

pads.

2. Verify thermal solution:

○ Use Thermal Monitor tool (available only to authorized service

providers/technicians) to perform stress test (processor and GPU) (

6. HP

Hardware Diagnostics and Tools on page 73), and verify that thermal sensors

are within limits after thermal condition is serviced.

Hardware-related issue

1. Check for any signs of loose connections, bent pins, stray wires, dust, nearly faulty

parts (bulging/leaking capacitor).

2. Verify that lights are solid.

3. If shutdown is reproducible, test essential hardware conguration:

a. If no issue with hardware conguration, reinstall one nonessential component at a

time to determine faulty hardware.

b. If issue persists, replace essential hardware with a conrmed working part, one at

a time. If the computer does not boot, replace system board.

Tips Intermittent issues are diicult to reproduce and troubleshoot. It is important to record

details about shutdown frequencies, system conguration (3D video application), and

operating conditions.

Intermittent shutdown 95

Questions and Answers:

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HP Elite x2 G8 Specifications

General

Form factor	Convertible (Detachable)
Product type	Hybrid (2-in-1)
Product color	Silver
Country of origin	China
Market positioning	Premium
Original brand name	HP
HD type	3K2K
Color gamut	72 %
Display surface	Gloss
RGB color space	NTSC
Display diagonal	13 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	450 cd/m²
Display resolution	3000 x 2000 pixels
Display diagonal (metric)	33 cm
Numeric keypad	No
Pointing device	Clickpad
Internal memory	16 GB
Memory clock speed	4266 MHz
Memory form factor	On-board
Internal memory type	LPDDR4x-SDRAM
HP segment	Business
HP speaker type	HP Dual Speakers
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	512 GB
Number of SSDs installed	1
Repairability index	8.4
Battery weight	190 g
Battery capacity	47 Wh
Number of battery cells	2
Discrete graphics card model	Not available
On-board graphics card model	Intel Iris Xe Graphics
Front camera HD type	Full HD
Antenna type	2x2
Wi-Fi standards	Wi-Fi 6 (802.11ax)
Bluetooth version	5.0
WLAN controller model	Intel Wi-Fi 6 AX201
WLAN controller manufacturer	Intel
Charging port type	USB Type-C
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Processor cache	8 MB
Processor cores	4
Processor family	Intel® Core™ i5
Processor threads	8
Configurable TDP-up	28 W
Processor frequency	- GHz
Processor cache type	L3
Configurable TDP-down	12 W
Processor boost frequency	4.4 GHz
Configurable TDP-up frequency	2.6 GHz
Configurable TDP-down frequency	1.1 GHz
AC adapter power	65 W
Operating system installed	Windows 11 Pro
Package depth	483 mm
Package width	69 mm
Package height	305 mm