Table 7-18 Issues, possible causes, and xes (continued)
Items Procedures
Some sections are unavailable (grayed
out)
You must use an administrator password.
Troubleshooting steps
1. Review F10 BIOS Setup Overview to determine which features must be enabled.
2. Your BIOS settings may be managed by a BIOS administrator password setup.
3. If you lost or forgot the user password, contact your IT personnel.
Reference HP F10 Setup Overview
http://h10032.www1.hp.com/ctg/Manual/c04460979
http://h10032.www1.hp.com/ctg/Manual/c04685655
2015 Business PC models: see the HP PC BIOS F10 Setup Guide at http://support.hp.com.
Performance (OS)
Most software problems occur as a result of certain situations.
● The application was not installed or congured correctly.
● There is insuicient memory available to run the application.
● There is a conict between applications.
Make sure that all the necessary device drivers are installed.
If an operating system other than the factory operating system is installed, check whether the operating
system is supported and the application is certied for the version of the operating system.
Intermittent shutdown
Use this information to troubleshoot shutdown issues.
Table 7-19
Issues, possible causes, and xes
Items Procedures
Symptoms
● Shutdown during startup
● Shutdown during operation
Possible causes
It is often diicult to troubleshoot an intermittent issue. Possible causes include:
Power-related issue: defective or insuicient power sources, poor connection.
OS Custom Setting: Energy Saver (Power Management).
Thermal-related issue: thermal sensors reach limits.
Hardware related issue, voltage, out-of-range current, electrical short.
Troubleshooting steps
1. Update BIOS and drivers. (4. Update BIOS and drivers on page 72)
2. Perform hard reset (8. Hard reset on page 78)
3. Perform soft reset (9. Soft reset (Default Settings) on page 79)
94 Chapter 7 Troubleshooting guide
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